Singapore – Vonage, a worldwide cloud communications company that helps organisations accelerate their digital transformation and a subsidiary of Ericsson, announced today a collaboration with Amazon Web Services (AWS). This collaboration seeks to speed up the availability of innovative solutions to millions of developers on AWS Marketplace.
In this partnership, Ericsson’s 5G network capabilities and AWS services will combine with Vonage’s platform, which offers communications APIs and network APIs that interact with CSP networks. Customers will be able to use the network for innovation and improve their overall customer experience thanks to this connection, which will enable AWS and Vonage to develop a variety of solutions.
Vonage Fraud Protection will soon be available on the AWS Marketplace and will consist of multiple parts. These include the Fraud Defender solution powered by AWS generative artificial intelligence (AI) services, the Vonage CAMARA-based API SIM Swap (which will be in alpha upon release), and the Verify and Number Insights APIs paired with Amazon Rekognition. Vonage hopes to accelerate the market rollout of network API capabilities by continuing to build solutions such to this one with this improvement.
The SIM Swap network API is intended to allow developers to determine, among other things, whether fraudulent behaviour was engaged in the recent SIM card transfers of a phone number. Vonage’s new Fraud Defender API is designed to identify fraud signals in advance, and its Verify API makes secure, silent authentication easier. The Vonage Number Insights API also has the ability to score fraud.
With the use of AWS generative AI services, our solution’s fraud detection skills will be further improved. Businesses will be able to improve customer satisfaction while strengthening their defences against mobile fraud thanks to this connection.
Speaking about the partnership, Kathrin Renz, vice president of AWS Industries, said, “AWS and Vonage have a shared passion for helping customers deliver innovation and value. Working together with Vonage, we aim to drive new industrial and enterprise applications across industries that combine 5G networks and technologies like generative artificial intelligence to fuel new products and enhance the overall customer experience.”
Meanwhile, Niklas Heuveldop, Vonage CEO and head of business area global communications platform for Ericsson, stated, “By working with AWS, we will accelerate our ability to embed communications and network APIs in applications and deliver new product offerings for AWS and Vonage customers. With network APIs, we are exposing new capabilities from within the 5G network that have never been available before, allowing existing applications to be enhanced with network information and enabling the development of a new class of applications.”
Speaking about the fraud detection, Nick Laidlaw, chief technology officer at Voicify, said, “Voicify already integrates Vonage’s communications APIs into our conversational AI experiences tailored for the restaurant industry. With the new Fraud Protection Solution that includes AWS and the addition of network APIs, such as SIM Swap, we can enhance the level of security we offer for SMS and telephony, ensuring transactions are secure and valid and reinforcing our commitment to providing a trusted conversational AI service.”
