Skip to content
Marketech APAC
  • About Us
  • Reports
  • Events
  • Contact Us
SUBSCRIBE
  • MARKETING
  • TECHNOLOGY
  • PLATFORM
  • SME
Technology Featured Southeast Asia
No posts found

Meralco taps Talend to enhance customer experience

by Teddy Cambosa

-

October 13, 2022

Meralco taps Talend to enhance customer experience

Singapore – Philippine electric company Meralco has tapped system software company Talend as part of the company’s customer-centric digital transformation. Meralco will leverage Talend’s Data Fabric in order to deliver healthy data and enable advanced analytics through its new data platform.

The electric company’s data-driven strategy plans to improve its data insights and drive innovation across the organisation to further level up customer experience and operations.

To help the company navigate the rapidly changing market conditions, Meralco embarked on its digital transformation journey in 2020 with a solid data driven strategy to power customer centricity through data. It implemented the Meralco Data Platform (MDP) to improve customer experience, service delivery, and operational efficiency. 

Through the MDP, Meralco is revolutionising its data collection, processing, and utilisation, to serve as the unified business intelligence and analytics platform that leverages its data to extract information and insights.

The MDP is a significant milestone in Meralco’s data driven strategy as this is consistent with the strategic directions of Meralco President and CEO Atty. Ray C. Espinosa, which is to elevate the utilisation of data and technology to advance the company’s goals of delivering value to the business and providing excellent customer service.

Meralco also uses Talend to broaden data access and offer a self-service platform for business users to consume quality data. With Talend, Meralco has innovated and modernised its data infrastructure, supporting a new data lake, data warehouses, data science workbenches, and the rationalisation of a business intelligence platform.

Rocky D. Bacani, first vice president and head of information, communication, technology and transformation at Meralco, said, “By unlocking the value of information to insights and harnessing the connected intelligence across Meralco, we bring to light where and how we can drive exceptional service to our customers, streamline our internal operations and create new opportunities for innovation – fully recognizing the power of data as an enabler of business growth.”

Meanwhile, JJ Tan, regional director for Asia at Talend, commented, “The energy sector demonstrates that it is one of the most strategic industries for global economic recovery in this post-pandemic period. Meralco, with Talend, is treating data as an asset and working to extract as much value from it as possible. We’re delighted to support Meralco in its effort to deliver healthy data across the organisation. By embracing the power and capabilities of a modern data platform, Meralco is well placed to meet the rapidly evolving needs of the markets and customers.”

Related Tags Analytics Data Customer experience Talend Meralco
Share this article

Related Articles

View All
Zendesk launches new customer sentiment, intent solutions
Technology Featured APAC
Zendesk launches new customer sentiment, intent solutions
October 4, 2022
By MARKETECH APAC
Talkwalker, Khoros team up to deliver social media management, listening services
Technology Featured Global
Talkwalker, Khoros team up to deliver social media management, listening services 
September 28, 2022
By Teddy Cambosa
Qualtrics-Video-Feedback
Technology Featured APAC
Qualtrics introduces new solution, allows orgs to capture qualitative video feedback from customers
September 23, 2022
By Jean Cabico
PubMatic-OpenWrap
Technology Featured Global
PubMatic announces major enhancements of its unified auction solution 'OpenWrap'
September 20, 2022
By Jean Cabico
Outbrain releases new business optimisation platform Keystone
Technology Featured Global
Outbrain releases new business optimisation platform Keystone
September 16, 2022
By Teddy Cambosa
Why digital accessibility and a more inclusive web matter to APAC brands
Technology Featured APAC
Why digital accessibility and a more inclusive web matter to APAC brands
August 31, 2022
By MARKETECH APAC
No posts found

Featured Articles

View All
MARKETECH APAC’s Empowered Women returns with a conference and awards ceremony
Main Feature Platforms APAC
MARKETECH APAC’s Empowered Women returns with a conference and awards ceremony
October 12, 2022
By Joven Barcenas
Inner-State-Hakuhodo
Main Feature Marketing APAC
Establishing leadership in Asia: How Hakuhodo is powering its growth via acquisitions
October 6, 2022
By Jean Cabico
Inner-State-Sustainability-Marketing
Premium Main Feature Marketing APAC
Fostering sustainable behaviour: How sustainable marketing establishes brand credibility
October 5, 2022
By Jean Cabico
MARKETECH APAC to discuss how to future-proof your influencer marketing in 2023 in its latest webinar this November
Main Feature Marketing Partners APAC
MARKETECH APAC to discuss how to future-proof your influencer marketing in 2023 in its latest webinar this November
October 5, 2022
By MARKETECH APAC
MARKETECH APAC’s upcoming webinar to discuss how to future-proof brands’ event marketing strategies
Main Feature Marketing Partners APAC
MARKETECH APAC’s upcoming webinar to discuss how to future-proof brands’ event marketing strategies
October 4, 2022
By Teddy Cambosa
MARKETECH APAC’s What’s NEXT returns with a 4-month long festival of insights sharing
Main Feature Marketing APAC
MARKETECH APAC’s What’s NEXT returns with a 4-month long festival of insights sharing
August 30, 2022
By Joven Barcenas
No posts found

Most Recent Articles

bacha coffee concept store HK launch
Bacha Coffee opens first flagship store in Hong Kong at Harbour City
May 9, 2025
Aliza Carmona
No posts found
L'Oréal Travel Retail debuts first SkinCeuticals A.G.E. Lab at Changi Airport T3
May 9, 2025
Fatima Baduria
KL Wellness City, PUMM team up for wellness-driven productivity talk for entrepreneurs, corporates
May 9, 2025
Teddy Cambosa
Dentsu India appoints John Thangaraj as chief strategy officer for creative & media
May 9, 2025
Aliza Carmona
Samsung highlights power of AI in latest global advertising campaign with BBH Singapore
May 9, 2025
Fatima Baduria
Crikey’s latest campaign with DDB Melbourne shows why they’re the real election winners–kind of
May 9, 2025
Teddy Cambosa
No posts found

Subscribe Now

Agreement(Required)
This field is for validation purposes and should be left unchanged.
Marketech APAC
We deliver the latest marketing news, trends, and best practices that serve everyone in the industry whether you’re from small or big enterprises.

Office

14i Seville Tower, Circulo Verde Phase 1, #70 Calle Industria, Brgy. Bagumbayan, Quezon City, 1100 Philippines +63 917 319 5762
+63 917 319 5762

Follow Us

Facebook Linkedin Youtube Spotify

Content Pillars

  • Marketing
  • Technology
  • Platforms
  • SME

The Publication

  • About Us
  • Contact Us
  • Terms and Conditions
  • Privacy & Cookie Policy
  • Events
  • Reports

Geographical Scope

  • South East Asia
  • East Asia
  • ANZ
  • SouthAsia
  • APAC
  • Global

Events

What's NEXT in Marketing Series
  • Singapore
  • Philippines
  • Hong Kong
  • Indonesia
  • Malaysia
Retail & E-Commerce Innovation Series
  • Malaysia
  • Philippines
  • Indonesia
Advertising Technology Asia Series
  • Philippines
  • Singapore
Awards
  • Empowered Women Awards
  • Marketing Technology Awards
  • NEXT Awards
  • Indonesia
  • Philippines
  • Malaysia
  • Singapore & APAC

Join our APAC marketing community

Subscribe to our newsletters to get the latest marketing news in the region.

Agreement(Required)
This field is for validation purposes and should be left unchanged.
© 2025 MARKETECH APAC. All rights reserved.
We use cookies to improve your experience and to analyse our traffic. To find out more, please click here. By continuing to use our website, you accept our Privacy Policy and Terms & Conditions. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
Home
About Us
Write for Us
Contact Us
Subscribe
Facebook Linkedin