Hong Kong – Hang Seng Bank has recently launched a service concept branch depicting what the future of banking looks like. Said concept branch opened at the Festival Walk shopping centre.
The new branch features Hong Kong’s first smart teller, which combines a personalised service model with leading-edge digital technologies. Customers can use the smart banking counter located in the lobby of the new branch to conduct most types of banking services, including Hong Kong dollar, Renminbi and US dollar cash deposits of banknotes.
Moreover, it also features a digital branch service executive, which can provide assistance with most personal account-related enquiries, which enables customers to save time by removing the need to wait for traditional teller counters.
In addition, the ‘Future Banking’ concept puts strong emphasis on the ability to personalise e-banking services.
Diana Cesar, executive director and chief executive at Hang Seng, said, “Our ‘Future Banking’ service concept has been developed to meet the future needs of our customers. Our innovative approach, coupled with the adoption of advanced technologies and a sustainable development philosophy, allows us to offer our diverse customer base with creative, caring and forward-looking banking services.”
She added, “The opening of our new branch in Festival Walk also marks the beginning of our ‘Future Banking’ service commitment, which is fully aligned with Hang Seng’s brand values. We will continue to innovate and reinforce our position as a customer-centric industry leader, reflecting our vision to be ‘Ever Growing, Ever Innovating’ in the service of our clients.”
