Singapore – Cloud communications provider Vonage has announced an artificial intelligence (AI) acceleration suite to aid in the development of applications that deliver smarter solutions to drive business productivity and better experiences and engagements.
The new AI suite allows businesses and developers to deploy omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications.
For Vonage, the need for new and intelligent applications is accelerating as organisations look to enhance digital engagement for every stakeholder–which includes the customer, agent, and employee–to address each unique use case. They have also noted the rise of a new community of non-developers or so-called ‘citizen developers’, who are looking to create applications with real-time communications and seamless digital experiences.
Vonage’s suite solutions can be used together, flexibly in different combinations, or individually according to application needs. In addition, developers extend use cases and build specialised applications on top of other solutions with open access to Vonage communications APIs for voice, video, SMS and messaging.
Savinay Berry, EVP for product and engineering at Vonage, said that to meet evolving customer needs – and demand – for better ways to connect across channels of choice, enterprises today are looking for solutions that speed and simplify the development of intelligent, AI-powered customer experience applications.
“Vonage AI Acceleration Suite enables businesses to create better outcomes and enhance productivity with AI processing and programmable solutions that are essential for developers and non-developers alike to meet this growing demand for simpler and faster methods of application development to create a better overall customer journey,” Berry said.
