Singapore — Verloop.io, conversational AI customer support automation, has partnered with global cloud communications provider Vonage, to bolster the capabilities of its conversational AI application into new channels using Vonage’s communications APIs (Application Programming Interface).
Through the partnership, Vonage allows Verloop.io the ability to seamlessly manage multiple channels from a single platform namely Facebook Messenger, WhatsApp, Viber, Voice and SMS.
Vonage APIs make it easy for businesses to build solutions and enable essential business features like remote delivery of services, embedded telehealth capabilities, and safeguard against fraud.
Gaurav Singh, founder and CEO of Verloop.io, commented on the partnership, saying that Vonage’s API Platform brings both power and flexibility to businesses through the integration of multiple channels, including messaging, voice, and video communications solutions.
“We’re excited to be working with Vonage to extend the channel capabilities of Verloop.io, all on a consolidated cloud communications platform. This will enable brands to seamlessly build automation on their channels from one dashboard, transforming the entire user experience,” Singh said.
Meanwhile, Guillaume Calot, global vice president of API Partners at Vonage, says that they are excited to further the customer support platform’s conversational AI capabilities and enable its customers to enhance their customer engagement with intelligent, personal conversations.
