Singapore – Paloe, one of Singapore’s CFO and startup advisory, has partnered up with franchise management consulting firm Asiawide Franchise Consultants to launch Asiawide Digital Advantage (ADA), an all-in-one digital franchise management Software as a Service (SaaS) platform to digitise and streamline the management of franchisors with company-owned and franchisee-owned outlets.
Often underlooked, franchise management can become painfully complicated and cumbersome, especially when the franchise grows. More features are added subsequently to the franchise concept; not to mention the amount of reporting and documentation required. The franchisor then has to juggle many issues with franchisees at varying levels, including franchisee onboarding, communications, site audits, royalty payment management, performance management, and more.
The following features of ADA provide unprecedented openness of information between franchisors and franchisees by centralizing and consolidating important technologies required for franchise management. Onboarding Management allows for the provision of structured training for franchisees, as well as visibility and transparency throughout the process. This aids franchisor in ensuring and facilitating the efficiency of their franchisees.
While, Communications Hub, maintain and facilitate engagements, collaborations, communication, and address frequently-asked-questions and requests in a single location. The Communications Hub also serves as a one-stop administrative tool, enabling consolidation and sorting of important documents, while ensuring security via curated access controlled by the franchisor.
Using Site Audit Management, standardize, track, and manage site audits to ensure continuous franchise improvement, and compliance, and to retain brand quality and confidence through established processes and reviews.
In order to accurately manage royalty payments and decrease operational load, Royalty Management automatically tracks sales throughout all franchise locations, providing consistent sales reporting and automatic processing of sales data. Strategic planning is facilitated by a single, configurable dashboard that provides visibility into royalty payments, sales trends, the success of franchisees, revenue and expenses, and data analytics.
Han Sheng Chin, CTO of Paloe Pte Ltd., said the team at Paloe had to work closely with Asiawide Franchise Consultants to run through countless franchising scenarios and use real cases to truly understand the day-to-day operations and challenges typically faced by a franchisor.
“Even older, established companies today need to incorporate technology into their business model and processes, else they risk being overtaken by newer, more agile and innovative competitors. We believe ADA will keep Asiawide Franchise Consultants (AFC) both relevant and competitive as they continue to provide franchise-related services throughout the booming Asia region,” Chin said.
With these features, ADA is both simple yet revolutionary in how it aims to transform and distil current laborious franchise procedures to streamline business processes rendering it more effective and affordable. Compared to current market rates, ADA provides rock-solid features at just a fraction of the price every month.
Albert Kong, CEO of Asiawide Franchise Consultants, commented, “With ADA, the process of onboarding and managing franchisees has become more streamlined and systematic (and eco-friendly too). This enables the franchisor (and their team members) to be more productive, effectively managing their own outlets and franchise operations more efficiently.”
Looking ahead, Paloe and Asiawide Franchise Consultants are working with franchise operators to ensure constant updates and improvements for the platform, with new features such as leads management being developed to enhance ADA’s capabilities. With ADA, both Paloe and Asiawide Franchise Consultants aspire to keep their digital services ahead of the game in an ever-evolving digital age.
Franchise management has remained largely unchanged for decades; however, the global pandemic has made travel and physical meetings a thing of the past, and as such the entire franchise industry is in dire need of a more streamlined, cohesive, and virtual solution to strengthen their business processes, in order to survive and thrive in the digital age.
