As digital experiences continually see unprecedented changes, MARKETECH APAC sat down with a leader in the tech space to share with us how it is to carry leadership at a time of great transformation on the internet and among digital consumers.
Steve Tzikakis, the global CEO of Sitecore, one of the leading digital experience platforms (DXP), conversed with us to share his principles as a tech and growth leader as well as his insights on the further realisation of Web 3.0 and the evolution of customer experience management (CXM).
Steve, who’s had extensive leadership in the tech industry, and was formerly president of software development SAP for EMEA South, joined Sitecore as its CEO in 2020.
“We really wanted to push the company forward towards innovation,” Steve says of his jump to Sitecore.
Products innovation, customer-centricity, and the partners in the ecosystem are what Steve believes to be the three most important focuses for any company eyeing innovative growth.
“For me, it’s not just about the leader’s mindset, but it’s what the leaders do to enable [and] accelerate growth,” he said.
With the inevitable pivot of businesses such as Sitecore to strategising for the new Web 3.0, Steve imparts his views on the new dimension of the internet.
“It’s all about democratising data on one hand, at the same time, accelerating the metamorphosis of content, and how you go into augmented realities, how you have more uses of artificial intelligence – all of these things are core parts,” said Steve.
In the conversation, Steve shared further about his significant learnings as a tech leader, his views on the looks of CXM in the post-pandemic as well as the role of the evolving corporate work structure in delivering excellent customer experiences.
Head on to Spotify to listen to the full podcast on the interview.
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