Kuala Lumpur, Malaysia – Vietjet Air has signed a Memorandum of Understanding (MOU) with global travel service provider Trip.com Group to leverage both parties expertise and resources in making travel more convenient for travellers worldwide.
In this new collaboration, passengers will be able to easily access Trip.com Group’s products and services, such as hotels, airport transfers, attractions, and activities, on Vietjet Air’s official website.
Meanwhile, Vietjet Air will receive Trip.com’s innovative technologies, including its virtual interline solution, that can expand the airline’s global network footprint. Additionally, the travel service provider will impart valuable insights to Vietjet Air on optimising its customer experience.
The data integration initiative between both parties will enable customers to enjoy numerous benefits, such as loyalty programmes. The partnership allows members of Vietjet SkyJoy and Trip.com Rewards to accumulate reward points in exchange for gifts, flight tickets, and other incentives from various third-party products and services.
Vietjet Air and Trip.com’s MOU comes as both parties lay down their commitment to prioritising customer satisfaction by creating a seamless travel experience and offering a comprehensive range of travel content, products, and deals.
Yudong Tan, chief executive officer of flights at Trip.com Group, said, “We are delighted to partner with Vietjet Air, a leading low-cost airline, to offer travellers seamless experiences when planning and booking their trips with a comprehensive range of travel products and deals. We have worked with Vietjet on successful campaigns to promote Vietnam as a destination of choice for travellers, and we believe our mutual commitment to prioritising customer satisfaction is a testament to both companies’ customer centricity. We look forward to a fruitful partnership with Vietjet Air.”
