Qualtrics keys in new senior hires; eyes more appointments for APJ presence


Singapore – Global experience management (XM) provider Qualtrics, in a bid to strengthen its presence in Asia Pacific and Japan (APJ) by 2024, has announced new senior hires for the company’s presence in the region, as well as stating that the company will also target to hire 1,200 new hires for the APJ team.

The new senior hires are Jason Laufer as managing director for ANZ, John Seo as managing director for Korea, and Navneet Narula as managing director for India.

In regards to the 1,200 target new hires the company has mentioned, Qualtrics is hiring for its seven offices in Australia, New Zealand, Southeast Asia, Japan, South Korea, India, and Hong Kong. This comprises all departments, including sales, professional services engineering, operations, customer success, and marketing.

The announcement comes after Qualtrics has recently scaled its operations in the region, which includes opening a new headquarters in Sydney and a data center in Singapore. According to the company, these company moves come as businesses and governments increasingly turn to Qualtrics to help them deliver customer, employee, brand, and product experiences.

For Zig Serafin, CEO at Qualtrics, organizations around the world are in the middle of an experience transformation –– and there is a massive market and category opportunity ahead of us. He added that experience data is becoming the most valuable data within an organization, hence the investments the company is making today will help them grow across Asia Pacific and Japan, and ensure they continue to help their customers build their next great customer, employee, product, and brand experiences.

Meanwhile, Brigid Archibald, managing director at Qualtrics in APJ, commented, “To help our customers succeed in this age of experience transformation, Qualtrics is committed to continually investing in and expanding our local operations. As a result, Qualtrics continues to lead the way in equipping businesses and governments with the tools, services, expertise, and support needed to design new experiences for our evolving world, and then continuously improve them.”

Through the expanded team and capabilities, Qualtrics will provide customers with world-class support and services enabling them to quickly and effectively discover and take action on the immediate and evolving needs of customers, employees, and the wider market. Additionally, customers will gain access to local and global industry leaders and XM communities to share learnings and best practices, and receive breakthrough research and benchmarks from the Qualtrics XM Institute.

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