Qualtrics, IBM Japan renews partnership


Tokyo, Japan – Experience management (XM) platform Qualtrics has renewed its current partnership with IBM Japan in order to aid organizations in the customer experience (CX) through Qualtrics Experience Management Platform.

IBM joined the Qualtrics Partner Network (QPN) in November 2019 and established a dedicated Qualtrics team to support XM implementations. In February 2020, all members of the dedicated team were certified as Qualtrics consultants. 

The team has delivered professional implementation of Qualtrics EmployeeXM to organizations in Japan, including winning orders for large-scale employee experience projects and receiving the highest satisfaction score in IBM Japan after implementation.

Through the renewed partnership, IBM Japan becomes the reseller and implementation partner for Qualtrics in Japan. As Japan’s first-ever certified Qualtrics reseller, IBM Japan will provide one-stop support to customers implementing the XM solutions from Qualtrics to help them accelerate and expand the value of their investment.

According to Satoru Kumashiro, managing director of Qualtrics Japan, their appointment as an official reseller of Qualtrics in Japan is “a testament to the proven abilities of Qualtrics, which is already being successfully used by leading Japanese companies.”

“In a world where businesses succeed or fail based on the experiences they provide, Qualtrics is proven to help businesses across the globe design and continually improve the experiences delivered to customers and employees. As we continue to rapidly scale our operations in Japan, Qualtrics’ strategic partnership with IBM ensures businesses across the country can benefit today from the industry leading Experience Management Platform,” Kumashiro stated.

In addition to acquiring the Qualtrics reseller certification, IBM Japan will focus on achieving the partnership goals of continuous expansion of the XM market in Japan and expanded support for XM solutions to Japanese customers.

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