Singapore – Global computer software company Adobe has announced a slew of generative artificial intelligence (AI) models to improve customer experience (CX) delivery for businesses, ranging from content personalisation and editing, to marketing copy generation and conversational experiences.
The new AI models will be part of Adobe Sensei’s collection of enterprise applications which enables customers to work and collaborate in new ways. Adobe Sensei is the company’s artificial intelligence (AI) and machine learning (ML) arm for its Adobe Experience Platform.
A major AI model being announced is ‘Adobe Firefly’, a generative service which is trained on Adobe Stock images, openly licensed content and public domain content where copyright has expired, and will focus on images and text effects and is designed to generate content safe for commercial use.
“With Adobe Firefly, producing limitless variations of content and making changes, again and again — all on brand — will be quick and simple. In the future, marketers will be able to also train Adobe Firefly on the brand’s own collateral, generating content that reflects the brand’s style and design language,” the company said in a press statement.
David Wadhwani, president of digital media business at Adobe, said, “Generative AI is the next evolution of AI-driven creativity and productivity, transforming the conversation between creator and computer into something more natural, intuitive and powerful. With Firefly, Adobe will bring generative AI-powered ‘creative ingredients’ directly into customers’ workflows, increasing productivity and creative expression for all creators from high-end creative professionals to the long tail of the creator economy.”
Meanwhile, Adobe’s Sensei GenAI will enable brands to instantly generate and modify text-based experiences across any customer touchpoint and leverage different large language models (LLMs), including ChatGPT through the Microsoft Azure OpenAI Service and FLAN-T5. The selection will align with the unique needs of each business, stemming from brand guidelines, product vocabulary and customer insights.
Some of the business uses for Sensei GenAI include marketing copy generation, dynamic automated chat, creation of rich audience segments which provide precision for personalisation campaigns, and caption generation.
Amit Ahuja, senior vice president for digital experience business at Adobe, commented, “Adobe has a long history of unlocking AI as a co-pilot for marketers, and we have a vision for generative AI that covers the full lifecycle of customer experience management, with the enterprise-grade security and data governance that our customers expect.”
He added, “Business growth is driven by customer experiences, and generative AI is a transformative, foundational technology that will impact every aspect of how brands connect with their customers.”
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