Hanoi, Vietnam – The Southeast Asia Commercial Joint Stock Bank, also known as SeABank, has tapped cloud services provider Google Cloud to enhance the service quality and customer experiences delivered on its SeAMobile/SeANet digital banking platform.
Through Google Cloud’s enterprise-grade technologies, SeABank can optimize costs, strengthen security and accelerate innovation. In addition, SeABank will use Google Cloud’s secure, flexible and scalable infrastructure solutions, such as Migrate for Compute Engine and Google Kubernetes Engine, to migrate critical workloads from its on-premises data center to the cloud and build and deploy cloud-native applications.
More importantly, SeABank will lean on Google Cloud’s capabilities in AI, machine learning and data analytics to acquire better understanding of its customers and create valuable new services to meet their future needs.
Le Thu Thuy, general director at SeABank, said, “The cooperation with Google Cloud is one of the crucial steps taken by SeABank to leverage industry-leading infrastructure and AI capabilities at speed and scale, to optimize our capacity to deploy customer-centric products and services, and enhance the overall digital and mobile banking experience.”
Having integrated AI into digital banking services on SeAMobile, as well as across its IT systems for customer service, operations, financial management and risk management, the core pillars of SeABank’s digital transformation strategy for the next five years will include end-to-end digitalization and providing hyper personalized customer experiences.
Meanwhile, Ruma Balasubramanian, managing director for Southeast Asia at Google Cloud, commented, “SeABank’s choice of Google Cloud as its primary cloud provider reinforces the Bank’s commitment toward using technology to advance how it interacts with and serves its customers – from anywhere and at any time. The bank can now amplify its abilities to build new capabilities and services, quickly deliver a predictive customer experience, and leapfrog into becoming the bank of the future.”
