Singapore — Almost three out of four shoppers, or 73 per cent, now consider shopping online to be integral to everyday life, with 67 per cent of them identifying e-commerce mega campaigns as a key factor in shaping their consumer buying behaviour. Furthermore, nearly 60 per cent of consumers also welcomed online shopping as a part of their daily life less than two years ago – possibly owing to the pandemic. These are the results of a recent report by SEA e-commerce platform Lazada in collaboration with Milieu Insights.
Regional findings note that consumers continue to actively participate during Mega Campaigns such as Lazada 12.12, with 67 per cent of the digital consumers completing a purchase during a Mega Campaign.
Additionally, the report unveiled key reasons Southeast Asians shop, which is a number of motivations such as pricing and functionality. Low prices (45%), and affordable shipping (45%) topped the list followed closely by the ease of search (43%) and convenience (43%). Singapore, Thailand, and the Philippines show a strong preference for the items to be delivered straight to them, with 55 per cent, 48 per cent, and 49 per cent, respectively.
Reviews and ratings are also key to a positive shopping experience, especially for online shoppers in Singapore (61%), and Thailand (66%). In regards to reviews, the study uncovered that one in two shoppers, or 54 per cent, said reviews make the shopping experience positive. In addition, half, or 50 per cent of those surveyed said they leave reviews on the product post-purchase, and one in three, or 32 per cent, said the reviews are one of the top 3 reasons why they prefer to buy online. This shows that the culture of shopper engagement by leaving authentic reviews helps build trust and has a significant influence on the final purchase behaviour of shoppers.
James Chang, chief business officer of Lazada Group, shared that digital commerce has changed the way people shop in the past decade, especially in the last two years with the pandemic accelerating the shift towards online retail.
He added: “Such changes are showing a lasting effect, especially in emerging markets. This first region-wide Lazada Consumer Study shows that Mega Campaigns, pioneered by Lazada in Southeast Asia a few years ago, still matter to the consumer. They look forward to the deals and shoppertainment features that come with each campaign.”
Gerald Ang, chief executive officer of Milieu Insight, commented that the online shopping landscape has evolved massively in the last two years with Southeast Asia leading this change globally.
“This is why we wanted to identify the new behaviours and current sentiments of online shoppers in Southeast Asia. On the back of this partnership with Lazada, we’ve gathered fundamental data across their 6 regional markets, helping them understand the intricacies of each. As Lazada continues to shape the thriving modern-day e-commerce economy, these insights are meant to equip them in formulating the most effective consumer outreach strategies in the current environment,” Ang said.