Hong Kong – In its ongoing stance to improve their engagement with customers, airline Cathay Pacific has recently announced its newest premium travel lifestyle brand called simply ‘Cathay’ that merges “positive things” on travel and lifestyle.
Over the coming months, ‘Cathay’ will be rolling out a range of new offers in spending, dining, shopping, hotels, and wellness – enabling it to engage with their customers not only when they fly with them, but “everyday.”
‘Cathay’ brings together Cathay Pacific and its existing loyalty programs Marco Polo Club and Asia Miles all in one place, simplifying the way customers can interact with them, including how to earn status and use miles.
Through the new brand, ‘Cathay’ is also set to make its proposition more appealing. By integrating its offerings and forging better partnerships, it promises to bring a wider range of products and services to the benefit of customers.
As part of the initial launch is a new Cathay co-branded credit card – which will be rolled out in Hong Kong soon. These will all culminate in an upcoming refreshed customer relationship program in the first half of 2022.
Augustus Tang, chief executive officer at Cathay Pacific, notes that the center of the ‘Cathay’ brand is a so-called ‘celebration of all the best things we love – and have missed – about travel’.
“We are very proud to have been connecting our customers with people, places and experiences around the world through the joy of travel. Our ability to enter the travel lifestyle space and the success of this strategy is built upon the enduring strength, trust and respect that Cathay Pacific has established over 75 years of accomplishments, and the hard work and dedication of our people around the world,” Tang stated.
He added, “‘Cathay’ reinforces our commitment to engage with our customers in their everyday lives with world-class service. By adding more value and simplicity, we are helping to move them forward in life as per our ‘Move Beyond’ purpose.”
‘Cathay’ will be only available in Hong Kong at the moment, as Cathay Pacific will work out in the near future to expand the travel lifestyle brand to other markets in the near future.
