Zendesk unveils new CMO, executives on global board

Teddy Cambosa - April 8, 2021

Singapore – Global software company Zendesk has announced a new appointment of its chief marketing officer, as well as new executives for its global board.

Alex Constantinople will join the company as chief marketing officer effective on 10 May. Meanwhile, new board members Brandon Gayle and Steve Johnson joined its board of directors, effective 31 March. 

Zendesk’s current CMO Jeff Titterton is expanding his role as chief operating officer for the company.

Constantinople joins Zendesk from marketing agency Outcast as former CEO. She will play a critical role in defining, evolving and aligning Zendesk’s strategy and its overall messaging and positioning in the market, and help the company continue to evolve its unique brand identity.

Speaking on his appointment, Constantinople said, “I’m thrilled to be joining the Zendesk team, and to lead a marketing organization that is known for building and delivering brand experiences their customers love. There’s so much opportunity ahead for the business to keep shaping the future of customer service, particularly as it builds off last year’s $1 billion revenue momentum and history of continued high, long-term growth.”

Meanwhile, Gayle is executive vice president of revenue, brand and communications for Spurs Sports and Entertainment, which owns and operates the NBA’s San Antonio Spurs. Prior to his current role, he had worked with Facebook and Instagram as director and head of global sports partnerships respectively, and previous stints at Groupon, the New York Jets, and as a consultant at Bain & Company.

Lastly, Johnson is a user experience executive who builds, mentors and coaches creative and diverse organizations that design thoughtful products. He is currently the vice president of user experience at streaming platform Netflix, and prior to this has designed experiences for Electronic Arts, Adobe and LinkedIn. Johnson’s focus on reflecting the unique perspective of a target audience through design will be key as Zendesk continues to expand its business globally.
“As we move into this next growth phase at Zendesk, it is going to be more important that we build a sense of purpose and long-term vision into our product, team, customers, and communities. We’re excited to have Alex join our leadership team, and Brandon and Steve join our board on this journey,” said Mikkel Svane, CEO, chairman and founder of Zendesk.