Singapore – Software-as-a-service (SaaS) company Zendesk has announced that it has integrated OpenAI across its software suite to expand AI-powered customer experiences for businesses.
At the moment, Zendesk has proprietary foundational models, which are customised and trained against decades of Zendesk customer experience (CX) data and industry-specific insights.
The combination of these models, Zendesk‘s industry-leading knowledge management solutions, and OpenAl enables businesses to save even more time by leveraging the power of generative Al to more effectively and efficiently resolve customer service cases.
Moreover, the company’s software suite already includes many Al-powered CX features right out-of-the-box, such as conversational messaging, bots, knowledge management, advanced analytics, and self-service tools. The addition of OpenAl will provide businesses with a unique solution to enhance their customer experience and scale to levels that were previously unattainable.
For Cristina Fonseca, head of Al at Zendesk, artificial intelligence can help business teams be more consistent, better understand customers, and derive insights from data.
“We provide the best Al tools that customers can start using in minutes. Our work with cutting-edge partners like OpenAl, helps us leverage the newest technology available to accelerate businesses’ ability to unlock the value of their customer interactions,” Fonseca said.
