Singapore – Krishnan Menon, formerly the chief client and growth officer for APAC at Wunderman Thompson, has been appointed by dentsu International as the new chief client officer for the network’s customer experience management (CXM) company Merkle and integrated customer experience management arm dentsu CXM, both for Asia-Pacific.
Tasked with elevating Merkle’s integrated client management approach and delivering the full value of dentsu’s CXM capabilities, Menon will also work across the dentsu network to expand on existing Merkle/CXM client relationships within the creative and media service lines.
Furthermore, Menon will nurture and grow client relationships at Merkle across the region with a focus on helping brands deliver customer experiences that are meaningful and valuable to people everywhere.
His appointment is effective by 20 December, 2021, where he will be reporting to Z Shen, president at Merkle APAC.
“As clients across the region make rapid strides towards being customer-centric and purpose driven, I will focus on bringing them the best that Merkle and dentsu have to offer. Together with the outstanding talent at Merkle across the APAC markets, I’m confident that we’ll bring added value and growth to our clients’ businesses,” Menon said regarding his appointment.
During his time at Wunderman Thompson, he focused on the top clients across the APAC region and on building client-centric teams and practices. Menon has spent almost twenty-five years at WPP across Ogilvy India, Kinetic, Wunderman, and Wunderman Thompson.
“Krishnan is the perfect leader to guide Merkle’s growth and maturity, as we evolve our client services in lock-step with the big investments in capabilities and specialization we’re bringing to markets like Australia, New Zealand, India, China, Singapore and others. Merkle has the talent perfectly suited to accelerating our entire industry and Menon will ensure our clients get the best of us,” Shen stated.
