Tag: Krishnan Menon

Singapore – Former chief client officer for Merkle and dentsu CXM APAC Krishnan Menon has been named the new president of experience at Ogilvy Asia. In his new task, he is tasked to bring together Ogilvy’s capabilities across customer engagement, commerce, CRM and loyalty, new realities and digital innovation into an end-to-end experience offering.

He will be working closely with Genevieve Tan, general manager of Verticurl, Ogilvy’s marketing technology arm in APAC.

During his stint at Merkle and dentsu CXM, he was tasked with nurturing and growing client relationships with a focus on helping world-class brands deliver customer experiences. He also served as chief client and growth officer for Wunderman Thompson APAC. His first stint for Ogilvy was from 1997 until 2007 across various roles culminating as the head of Ogilvy Action in South India.

Speaking on his new role, he said, “I am really excited and happy to be back in Ogilvy. It is like homecoming for me. The incredible depth of talent and expertise stretching from advisory to delivery across gamut of CX services, paired with the indisputable creative and brand leadership at the core, makes Ogilvy’s Experience offering unique in the market. I can’t wait to get stuck in.”

Kent Wertime, CEO of Ogilvy Asia, said, “Crafting unforgettable physical and digital experiences has never been more critical than today, and we are thrilled to have someone of Krishnan’s caliber join us to help clients in this space. Having previously worked with us in India for close to a decade, Krishnan understands Ogilvy’s legacy of unmatched creativity, and the possibilities that it offers to unlock growth for clients across industries, at the intersection of data, culture and technology.”

Meanwhile, Ab Gaur, Global CEO of Verticurl, commented, “Consumer demand for personalized experiences that use deep, accurate insights and timing, powered by technology and data is at an all-time high. Having worked with Krishnan in his earlier roles within WPP, I believe he has the right combination of skills to propose the optimum solution mix to help brands take their experiences to the next level, engaging with their audience in a creative way and leveraging our clients’ existing technology investments.”

In addition to Menon’s new appointment, Sheilen Rathod, who previously headed Ogilvy’s experience arm in Asia since 2020, will transition into a new position as chief growth officer in Asia. In this newly created role, he will be focusing on strategic growth initiatives across the region and initially focus on several China-specific projects.

Singapore – Krishnan Menon, formerly the chief client and growth officer for APAC at Wunderman Thompson, has been appointed by dentsu International as the new chief client officer for the network’s customer experience management (CXM) company Merkle and integrated customer experience management arm dentsu CXM, both for Asia-Pacific.

Tasked with elevating Merkle’s integrated client management approach and delivering the full value of dentsu’s CXM capabilities, Menon will also work across the dentsu network to expand on existing Merkle/CXM client relationships within the creative and media service lines.

Furthermore, Menon will nurture and grow client relationships at Merkle across the region with a focus on helping brands deliver customer experiences that are meaningful and valuable to people everywhere.

His appointment is effective by 20 December, 2021, where he will be reporting to Z Shen, president at Merkle APAC.

“As clients across the region make rapid strides towards being customer-centric and purpose driven, I will focus on bringing them the best that Merkle and dentsu have to offer. Together with the outstanding talent at Merkle across the APAC markets, I’m confident that we’ll bring added value and growth to our clients’ businesses,” Menon said regarding his appointment.

During his time at Wunderman Thompson, he focused on the top clients across the APAC region and on building client-centric teams and practices. Menon has spent almost twenty-five years at WPP across Ogilvy India, Kinetic, Wunderman, and Wunderman Thompson.

“Krishnan is the perfect leader to guide Merkle’s growth and maturity, as we evolve our client services in lock-step with the big investments in capabilities and specialization we’re bringing to markets like Australia, New Zealand, India, China, Singapore and others. Merkle has the talent perfectly suited to accelerating our entire industry and Menon will ensure our clients get the best of us,” Shen stated.