Manila, Philippines – GrabFood in the Philippines has recently launched its latest feature ‘GrabFood Group Order’, allowing a group of people to order on their own through a group invite feature and then paying each order on their own without the hassle of calculating their order altogether.
As part of this feature rollout, Grab has tapped creative agency GIGIL to launch a new ad, centred around the dilemma of office mates struggling to do a group order together–with colleagues only relying on one person to take the bulk order–all while making their own requests.
The ad features a quirky meme reference to Kara Mia, a 2019 TV series that featured two-faced twin sisters. For this ad, said meme reference was used to denote that many people who do group order together often have conflicting orders, and more often than not, have way too many specific requests.
MARKETECH APAC recently caught up with GIGIL and Grab Philippines, who have long worked together on both local and international campaigns since 2022.
Cutting through the noise with trust
GIGIL has long been known to always go the quirky route when it comes to doing creative work with their clients. In an exclusive statement, Herbert Hernandez, founding partner at GIGIL stated that while humour still plays a huge role in their campaign, what matters for them is trust being built with clients.
“When GIGIL works on projects, it is always our goal to make clients and their message cut through. And what we have learned is that humor can effectively deliver a message across to an audience. And cut through is only possible if there is great trust and collaboration between the client and the agency,” he told MARKETECH APAC.
In the case of this campaign work, Hernandez notes that the theme is centered around the office being a ‘battleground’ for most Filipino workers, and that they also wanted to represent different personalities with the faces to make the situation more grounded as order-taking experiences in the office.
“Order-taking can become a hassle as it requires the person tasked with doing so to, quite literally, listen to everyone’s voices and take note of their each and every request. This can lead to mismatched orders and mistaken food and drink customizations. We wanted to visualise that problem, humorously but in a way that’s easy to understand. And how better to visualise that than to have a character with multiple faces popping out from different areas of his head?,” he explained.
Hyperlocalisation is at the heart of the campaign
In an exclusive conversation as well with J-anne Aruta, the country marketing head at Grab Philippines, she highlights that for every campaign they do, their primary focus is always on the message and its potential to inspire action among our consumers.
And in the Filipino context, they believe GIGIL is consistent in being an excellent thought and idea partner in the effective delivery of their messages, from relatable, attention-grabbing storytelling to strategic channel identification.
“Having worked with GIGIL for a few years now, we’ve witnessed how they’ve developed a deep understanding of our ecosystem and of our Filipino audiences. This in-depth understanding has allowed us to effectively collaborate on hyperlocal campaigns that are founded on unique, albeit sometimes odd, insights that resonate with our diverse base of consumers,” Aruta stated.
She also added that while Grab is a regional company, they also understand that hyperlocalisation is important to address specific touch points for each local market in the region.
“One of the many factors behind its strong presence across Southeast Asia is hyperlocalisation – a strategy that has empowered us to create solutions that address the various yet specific on-ground challenges our communities face. And hyperlocalisation does not just manifest in the tailor-fitting of products and services we launch across hundreds of cities in SEA. It is also present in the way we communicate with our audiences,” she explained.
When asked about the ad’s humorous direction, Aruta said that humour is but the wrapper, adding that it’s the ‘why’ that is the actual chocolate – the message a brand actually wants to be delivered.
“However, it’s easy to get lost in the plethora of witty punchlines, leading some to go astray from the primary intent. This is why we are always grounded on what we wish to convey. The punchline, the twist, and the mind-boggling ending always come second,” she concluded.
