Hong Kong – Growth company GrowthOps has partnered with total experience management (TXM) company Alida through its Alida Partner Network to deliver elevated customer experience (CX) and insights to organizations in Hong Kong, Singapore, Malaysia, and Australia.
Together, GrowthOps and Alida will provide organizations the tools necessary to uncover customer insights to inform business growth and innovation development opportunities.
The Alida Partner Network enables growth for organizations of all sizes by providing the software, enablement and expert support needed to put customers’ truth into action. As the global company engaged with online communities for ongoing customer feedback, partners entrust Alida’s software to help them deliver insights and a competitive advantage for their clients.
“We strongly believe leveraging Alida’s TXM platform will further extend GrowthOps’ customer experience (CX) offering, as part of our holistic consulting and technology solutions to our clients across APAC countries. As a growth partner in this digital transformation world, we look forward to bringing in more value-added services and solutions to accelerate the path to success, and this partnership is a win-win-win to Alida, GrowthOps, as well as our clients,” said Eric Yu, general manager at GrowthOps.
Meanwhile, Ian Lee, head of sales for APAC at GrowthOps, commented that they are excited to partner with Alida, noting that it is important to connect customer experience management (CXM) and the improvement of business performance to justify the ROI.
“With the power of Alida’s TXM platform together with GrowthOps CX strategy, business consulting and digital technology services, we are very confident that under this partnership we will become the true Growth Experience Advisor for our APAC customers, exceeding their expectations,” Lee stated.
GrowthOps currently uses an approach of combining marketing, technology and people disciplines for its customers across a variety of industries, including insurance, banking, healthcare, telco, retail, and manufacturing. Furthermore, the company holds an extensive range of tech consultancy services that supports its customers to grow their business and capitalize on avenues for innovation.
“Alida is thrilled to welcome GrowthOps to our Partner Network and we look forward to collaboratively providing clients across Asia Pacific an elevated CX experience. The GrowthOps team is reputed for helping organizations find creative and innovative ways to grow their business. Alida is eager to work together to help clients optimize the power of TXM and propel their CX initiatives,” said Steven Medeiros, SVP and general manager for APAC at Alida.
Meanwhile, Gary Smith, SVP for channel and partner alliances at Alida, commented, “GrowthOps is an excellent addition to the Alida Partner Network. Their extensive expertise in innovative consultancy services empowered by Alida’s TXM platform will add immense value to customers across Asia-Pacific.”
