Manila, Philippines – Alida, a Total Experience Management (TXM) software company, has announced that is opening a managed services delivery hub in the capital city of Manila in the Philippines. This adds up to existing Alida offices globally including London, New York, Sydney, Toronto, Vancouver, amongst others.

The Manila office will operate as a managed services delivery hub with potential to increase operation functions and expand roles in various departments. 

Alida’s services such as the ‘Premier Community Management’, which partners an Alida community manager with a customer to help sustain and build an engaged community, and ‘Premier Survey Management’, which offers customers an Alida technical specialist to help drive business outcomes via surveys, have both launched operations and are already exceeding initial targets.

Ross Wainwright, chief executive officer at Alida, said, “We are thrilled to expand in the APAC region and leave our mark here in Manila. We are fortunate to find employees with impressive technical skill sets and flexibility to help grow our business globally. We saw immediate interest in our positions and expect strong progress in the coming year, which sets us up for long-term scalability and growth.”

Wainwright added, “What we offer out of Manila truly speaks volumes to our belief in community-centered CX. So far, we have moved with stealth and incredible speed with no signs of slowing down.”

Hong Kong – Growth company GrowthOps has partnered with total experience management (TXM) company Alida through its Alida Partner Network to deliver elevated customer experience (CX) and insights to organizations in Hong Kong, Singapore, Malaysia, and Australia.

Together, GrowthOps and Alida will provide organizations the tools necessary to uncover customer insights to inform business growth and innovation development opportunities.

The Alida Partner Network enables growth for organizations of all sizes by providing the software, enablement and expert support needed to put customers’ truth into action. As the global company engaged with online communities for ongoing customer feedback, partners entrust Alida’s software to help them deliver insights and a competitive advantage for their clients.

“We strongly believe leveraging Alida’s TXM platform will further extend GrowthOps’ customer experience (CX) offering, as part of our holistic consulting and technology solutions to our clients across APAC countries. As a growth partner in this digital transformation world, we look forward to bringing in more value-added services and solutions to accelerate the path to success, and this partnership is a win-win-win to Alida, GrowthOps, as well as our clients,” said Eric Yu, general manager at GrowthOps.

Meanwhile, Ian Lee, head of sales for APAC at GrowthOps, commented that they are excited to partner with Alida, noting that it is important to connect customer experience management (CXM) and the improvement of business performance to justify the ROI.

“With the power of Alida’s TXM platform together with GrowthOps CX strategy, business consulting and digital technology services, we are very confident that under this partnership we will become the true Growth Experience Advisor for our APAC customers, exceeding their expectations,” Lee stated.

GrowthOps currently uses an approach of combining marketing, technology and people disciplines for its customers across a variety of industries, including insurance, banking, healthcare, telco, retail, and manufacturing. Furthermore, the company holds an extensive range of tech consultancy services that supports its customers to grow their business and capitalize on avenues for innovation.

“Alida is thrilled to welcome GrowthOps to our Partner Network and we look forward to collaboratively providing clients across Asia Pacific an elevated CX experience. The GrowthOps team is reputed for helping organizations find creative and innovative ways to grow their business. Alida is eager to work together to help clients optimize the power of TXM and propel their CX initiatives,” said Steven Medeiros, SVP and general manager for APAC at Alida.

Meanwhile, Gary Smith, SVP for channel and partner alliances at Alida, commented, “GrowthOps is an excellent addition to the Alida Partner Network. Their extensive expertise in innovative consultancy services empowered by Alida’s TXM platform will add immense value to customers across Asia-Pacific.”