Last Women’s Month, global skincare brand SK-II has launched a thought-provoking film, “More Youthful With Age #越大越不ZHUANG”, featuring a docuseries chronicling the transformation journey of five women as they learn to embrace their bare skin and true selves as they age.
This has catapulted into one of the most viral and talked about brand topics on Chinese social platform Little Red Book, sparking passionate discussions on how women are expected to look as they grow older, and courageously sharing the choices they’ve made to stand apart and find their truest selves.
To shed more light on how SK-II made this campaign to effectively reach the Chinese market, MARKETECH APAC spoke exclusively to Sue Kyung Lee, global CEO of SK-II, to learn more about how beauty brands can create authentic campaigns that resonate towards Chinese consumers, and what outlook can the beauty industry in Asia-Pacific expect for this year.
For Lee, consumers are at the heart of all that they do at SK-II. In order to serve their consumers better than anyone else, they seek to have the deepest understanding of the consumer, encompassing her lifestyle and values.
To achieve this, Lee shared, “We talked to our consumers in-store, held focus groups and did a deep dive into social conversations to find out the pressures and expectations that Chinese women were facing. And what we uncovered was a growing cultural shift towards independence and self-aspiration; to ‘unmask’ yourself and redefine society’s expectations of what it means to be a woman.”
She also added that their Chinese campaign is very much aligned with their brand values of authenticity and being true to yourself over many decades. Additionally, this coincides with their latest brand refresh, with a new brand identity with an increased emphasis on natural visuals and the authentic narratives of ‘PITERA’, their exclusive skincare ingredient.
When asked about how SK-II aims to differentiate itself in this landscape, amidst other international and domestic brands, Lee said that the key is to always keep consumers at the heart of everything that they do, being present and raising the bar in serving their consumers wherever they choose to look or shop, across all omnichannel touchpoints.
Furthermore, Lee attributes the strength of the brand to be unique through the narratives of their brand identity. “At SK-II, we have a powerful and authentic story with our brand and our iconic and exclusive PITERA. We are constantly looking to find meaningful ways to connect with our consumers through genuine stories of how and why SK-II with PITERA continues to transform the skin of millions of women around the world,” she remarked.
Talking about the potential challenges and opportunities that the beauty industry in China will face for this year, Lee shared that there is great potential for reinforcing omnichannel marketing in China, especially with the ever-increasing number of platforms, experiences and channels within the market.
Stressing the importance of this, Lee stated, “As we talked to consumers in our research, it was fascinating. We asked them about how much time they spent online vs offline, and no one could respond properly as consumers do not even think about or differentiate online vs offline consciously, showing how the digital and physical world are seamlessly integrated with each other in their lives.”
“We need to ensure that as a brand, we are present and raise the bar in serving her seamlessly across all omnichannel touchpoints she is on in China. This is a challenge as well as an opportunity for all of us in the beauty industry,” she added.
Lastly, talking about what’s next for the beauty industry in the Asia-Pacific this 2024, Lee said that Southeast Asia has been emerging as the next frontier of luxury beauty opportunities in Asia Pacific.
“Markets like Vietnam, Thailand and Indonesia hold a great deal of promise for prestige brands like us as consumers shift from mass to luxury and become very savvy with the brands that they choose to support,” she concluded.
