Philippines – Chowking, the Chinese-themed restaurant chain under Jollibee Group, has issued a statement responding to the recent viral TikTok video showing one of its staff roaming outside of the restaurant branch just to meet her quota for the day.
According to the uploader of the viral video, the staff is from Chowking SM Ecoland in Davao City, and is taking orders outside of the restaurant to meet her quota since the sales of the branch was “going slow.”
The staff also stated that during these trips, she would often shell out money for transport from her own expenses, often commuting back and forth to deliver the orders that she gets.
In response to this, Chowking said that they are taking this matter seriously by instructing the store to place activities such as outside-of-store order taking on hold, as well as reviewing store guidelines to ensure that ethical standards are met.
Moreover, Chowking also said that the staff who was featured in the viral video remains as a valued employee of the store.
“At Chowking, upholding ethical standards in conducting business is a core commitment, and the safety and well-being of our team members remain our top priority,” concluded Chowking in their statement.
Currently, the viral video has garnered over 3 million views as well as multiple sentiments from netizens online, calling it exploitation with claims of these employees being overworked and underpaid as well as expressing concern over the safety of these employees who go out of their way to take orders and deliver food themselves.
