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Industry org for delivery platforms DPIA releases first Code of Practice

Industry org for delivery platforms DPIA releases first Code of Practice
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Singapore – To develop a set of self-regulatory standards to establish and encourage industry best practices, the Digital Platforms Industry Association (DPIA), consisting of Deliveroo, foodpanda, and Grab, has released the first edition of its Code of Practice (COP). 

The newly released COP focuses on the areas of merchant development, as well as safety, support, and development for digital platform partners. The full COP is also publicly available on DPIA’s website. 

Moreover, the COP includes inputs from several other digital platform companies, such as Gojek and TADA, who are looking to join DPIA in the near future. The COP also contains the recent Advisory Committee on Platform Workers’ (ACPW) recommendations, as well as ongoing Tripartite Working Group (TWG) discussions. 

According to DPIA, future editions of the COP will be updated accordingly as the industry grows and evolves. The association, which was only inaugurated in August 2022, is also in talks with several other organisations on initiatives and programmes that will support rider welfare and upskilling efforts.

Since its establishment in 2022, DPIA has been taking an active role in initiatives and partnerships to target key areas of concern. The organisation also works on addressing concerns raised by riders in individual and industry-wide feedback sessions.

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