Singapore – Customer experience platform Emplifi has appointed Varun Sharma, former head of sales and director of CX applications for SEA at Oracle, to assume the position of vice president for APAC and Japan.
Sharma has over 18 years of experience in CX, digital, and hi-tech industries. Aside from his previous role at Oracle, he has also worked with Adobe, where he led Strategic Industries for their Digital Experience business in the SEA region.
In his new role, Sharma will be leading Emplifi’s Japan and APAC business, with teams across Singapore, Emplifi’s JAPAC headquarters, and Sydney. He will also be the key in driving growth and developing customer and partner relationships across the region as CX becomes a top priority for brands.
Commenting on his new role, Sharma said he is thrilled to be joining the JAPAC team at this exciting time in Emplifi’s journey, as the pandemic really accelerated digitalization in the region, across Asia and ANZ, driving marketers to greatly increase their spend on social media advertising and on CX solutions overall.
“Emplifi’s offering is well-positioned to help businesses across JAPAC to deliver more connected brand experiences across channels, meeting customer needs at every touchpoint of the buyer journey,” said Sharma.
Nikola Pantovic, Emplifi’s chief revenue officer, said, “We’re very excited to welcome Varun to the Emplifi family. His experience building and leading sales teams, combined with his understanding of the CX landscape and knowledge of the Asian market will be key, as we continue to strengthen our focus on the JAPAC region.”
The appointment comes after the recently announced merger of CX company Astute Solutions and digital marketing company Socialbakers. Both businesses rebranded as Emplifi, which will cater to a middle ground of services centered on CX strategies for digital marketing purposes.