Australia – Belong, the carbon-neutral mobile and internet provider in Australia, has appointed Amy Childs, former managing director of electric utility firm Momentum Energy, to step into the newly created role of chief customer officer.
Childs brings with her over 15 years of experience in the industry. Aside from her most recent position at Momentum Energy, which saw her lead an extensive transformation of operations and a 37% increase in customer growth during her time in the role, Childs has also led marketing, digital experience, and transformation operations at ahm Health Insurance, Medibank, and Red Energy.
As the new chief customer officer, Childs will be responsible for the strategy and implementation of Belong’s customer experience capability, with the intent of delivering a best-in-class customer experience to better serve the telco’s customers.
Commenting on her appointment, Childs said, “Belong is an incredible business with a huge opportunity to help redefine how customer experience can create more efficient, more accessible, and better outcomes for customers. I’m looking forward to continuing to work with the team to meet and exceed our bold objectives for this year and beyond.”
Meanwhile, Jana Kotatko, Belong’s CEO, shared that Childs’ proven leadership across customer advocacy and business transformation will play a key role in Belong’s growth in 2022 and beyond.
“I’m looking forward to working with Amy as we implement our strategy to have the best customer experience in the country,” said Kotatko.
