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TikTok reportedly in talks with GoTo to revive online retail operations in Indonesia

by Aliza Carmona

-

November 28, 2023

The ‘What’s NEXT in Marketing 2025’ series is making waves in Singapore, the Philippines, Hong Kong, Indonesia, and Malaysia. Join us in shaping the future of marketing!

Indonesia – ByteDance’s TikTok is reportedly in talks to partner with Indonesian technology company GoTo Group to restart its online retail operations in the country, Bloomberg reports.

According to an insider familiar with the matter, the deal may take the form of a joint venture instead of a direct investment. The two companies’ discussion also involved jointly creating a brand-new e-commerce platform.

While looking for several more options, TikTok is reportedly working to invest in GoTo’s e-commerce arm, Tokopedia, to bring its online shop back to the Indonesian market.

These talks come after TikTok Shop announced the shutdown of its local operations in Indonesia in October 2023 in accordance with local orders. The company was forced to close down after the country’s government passed a regulation prohibiting the use of social media for e-commerce transactions.

It is worth mentioning that the new regulations were placed with the aim of protecting the interests of micro, small, and medium enterprises (MSME’s). However, the shutdown also meant a loss of livelihood for about 6 million social sellers and 7 million affiliates on TikTok Shop alone.

In an previous exclusive interview with MARKETECH APAC, industry leaders in Indonesia also shared their insights on the future of social commerce in the country after the regulations were set in place.

Rolly Pane, managing director for Indonesia at Clozette, shared that “Social commerce can still be done, promoting products in social and driving people to e-commerce. The only difference is that it will not happen in one ecosystem or app. It just has to cross over apps.”

Pane noted that while the regulation would cause a significant drop in e-commerce transactions originating from social media posts and engagements, brands can still implement alternative strategies to make their social commerce strategies stand out.

Meanwhile, Anish Daryani, founder and president director at M&C Saatchi Indonesia, also believed that social commerce will continue to move forward in Indonesia, adding that there is more growth for the Indonesian social commerce scene compared to more mature markets like China’s.

“Though this regulation would bring social commerce to a stop, there is no stopping commerce from becoming more social,” Daryani told MARKETECH APAC.

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Be part of the forefront of innovation and reshape the future of retail and e-commerce! Making its highly anticipated return, MARKETECH APAC and UpTech Media partners for the Retail & E-Commerce Innovation Marketing & Tech Summit Philippines 2025, happening on 12 August 2025 at Shangri-La The Fort, Manila. Don’t miss out!
Related Tags Ecommerce TikTok Partnerships Indonesia GoTo retail operation
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