Sprinklr announces new features for multiple product suites, to improve omnichannel CX

Teddy Cambosa - March 23, 2023

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Singapore – Global enterprise software company Sprinklr has announced a total of 120 new customer service and 25 new AI innovations for its multiple product suites to improve omnichannel customer experience (CX).

Sprinklr Service is a comprehensive, AI-powered contact centre as a service (CCaaS) platform that enables agents to serve customers across digital, social and voice channels seamlessly, delivering quick resolution of customer queries at lower cost of operations.

Some of the things the new features can do include predictive intelligence that analyses customer data, AI-powered quality management, complete commerce solutions for WhatsApp, amongst others.

Sprinklr’s digital-first approach, backed by a complete CCaaS offering and unified platform gives customers the confidence to make significant changes to their customer care infrastructure.

Pavitar Singh, chief technology officer at Sprinklr, said, “For more than a year, we have been working with leading organisations around the world to disrupt the traditional enterprise CCaaS market and deliver new service strategies for digital-first enterprises.”

He added, “With the ability to engage across 30+ channels, we empower customer service teams to seamlessly work across digital, social, and voice channels. Support from AI-self service tools helps brands deliver faster resolution of customer queries at reduced cost.”

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