Indonesia – Indosat Ooredoo Hutchison (IOH or Indosat) and Ericsson have launched the world’s first full-stack digital monetisation platform (DMP), marking a major step in Indonesia’s telecom digital transformation.
The DMP stack enabled a seamless migration of prepaid subscribers. As the first of its kind, the platform—part of Ericsson’s Telecom Business Support System (BSS)—empowers Indosat to enhance digital services, including 5G readiness and advanced B2B solutions.
With real-time monetisation, the platform empowers Indosat to meet diverse customer needs and opens doors for new business models that leverage 5G advancements—such as network slicing—to deliver customised connectivity for both consumer and enterprise markets.
Designed to serve around 100 million Indosat subscribers, the DMP achieved a key milestone with the seamless migration of millions of prepaid users in just 18 days, including an intensive, disruption-free 48-hour period.
Vikram Sinha, president director and CEO of Indosat Ooredoo Hutchison, said, “The successful deployment of the DMP was a testament to the spirit of ‘Gotong Royong’—a collaborative effort uniting all stakeholders toward our common goal. This partnership with Ericsson will assist Indosat to elevate the quality of services and provide a marvellous experience to our customers. Through real-time monetisation and a highly adaptable platform, we are enabling new business models that will fuel growth across the industry.”
Krishna Patil, president director of Ericsson Indonesia, also commented, “As a global ICT leader, Ericsson is committed to supporting Indosat in enhancing its digital offerings by providing the latest innovations with world-class technology. We are confident that, by deploying a full-stack DMP, Indosat can improve customer services while ensuring a smooth transition to the 5G network. Our long-standing partnership supports Indosat’s transformation and accelerates digitalisation across the country.”
This partnership supports Indosat’s mission to empower Indonesia by raising telecom standards, promoting economic growth, and enabling real-time monetisation to drive industry progress. By building a resilient, efficient telecom infrastructure, Indosat is strengthening digital inclusion and advancing connectivity nationwide.
Alongside the DMP launch, Indosat and Ericsson also signed an MoU at Innovate Asia 2024 to co-develop AI and ML innovations within the DMP and BSS ecosystems, aiming to accelerate monetisation, reduce time-to-market, and boost revenue growth with advanced AI-driven products.
