With a company like Publicis Groupe Indonesia consisting of multiple agencies across a vast array of markets, driving business transformation using creativity and technology is no simple feat to achieve. However, for Sony Nichani, CEO of Publicis Groupe Indonesia, this is made easier with how she makes her leadership work in the company.
In terms of how she approaches leadership, Sony focuses significantly on fostering collaboration and driving camaraderie, pushing forward the agenda of building strong and authentic relationships with her teams as well as supporting their individual growth.
“If I have to pin down my leadership style, it would lean towards Servant leadership. As a team, we focus on defining our culture and driving positive employee engagement. We are very proud of the way this is reflected in our bi-annual employee surveys and low attrition scores,” said Sony.
Motivation through merits
To compliment her values in leading others, Sony shared the unique initiatives implemented by Publicis Groupe Indonesia to keep the teams engaged and motivated.
Firstly, Sony shared how the company utilises a clear and transparent ‘Pay for Performance’ model, which provides a disciplined approach to meritocracy using their ‘Career Conversations’ tool to ensure that their top talents are recognised and compensated well. Aside from these rewards, the company also launched its monthly ‘Lions of the Month’ initiative, which recognises team members who showcased exemplary performances based on peer nominations.
Furthermore, the company also commits to several activities and events to promote upskilling and cater to the well-being of employees such as mental health initiatives, ‘Thirsty Thursdays’ that promotes learning on digital transformation and A.I., and Friday disconnects which help teams bond with each other or spend time at home with the family while continuing to offer hybrid working opportunities.
Facing the dynamic shift
Talking about the challenges faced by Publicis Groupe Indonesia, Sony mentioned that there has been a radical shift in the kind of work that clients are investing in, as businesses are transforming more and more to be competitive. With this in mind though, Sony shared that Publicis Groupe Indonesia is equipped to deal with these emerging situations.
“Given the Groupe’s creative, intelligence, and technology expertise, our agencies are well equipped with strong capabilities to provide clients with transformative ideas and consumer experiences. This has given us a unique positioning to provide strategic counsel to help our clients solve their business challenges and provide an open architecture that allows them to plug & play with world-class experts under a single P&L, leading to a deeper and more meaningful partnership with clients,” she mentioned.
Going into detail, Sony explained that Publicis Groupe Indonesia achieves this by creating bespoke teams to offer clients end-to-end solutions in a frictionless and efficient manner. This approach has helped them significantly in campaigns such as with Mondelez and Blackpink, wherein they efficiently leveraged data, experiences, AI-based personalised content and activated communities to give K-Pop fans a one-of-a-kind experience.
Through this method of gaining a deep understanding of their audience, Sony has seen a strong business growth momentum with Indonesia being recognised as a key driver and contributor to SEA’s growth in the first quarter of this year. This leads to an improvement in ownership and empowered leadership when it comes to how they bring together their services to clients.
Building strength towards success
As a result of these strategies and initiatives, Sony commented on how Publicis Groupe Indonesia has gone from strength to strength over the past four years in terms of capability building, new business growth, and achieving fame at regional and global levels.
“In 2023, we had double digit growth, won over 80 awards including Creative Agency and Digital Agency of the Year in Asia Pacific and have been recognised for our work in creative, data, CRM, AI as well as for key client projects. But what was most heartening for me was winning SEA’s Best Culture Award at Campaign Asia Agency of the Year 2023 as that truly is a testament of our coming together as a team,” she shared.
Talking about how this style of leadership helped make everything possible for the company, Sony concluded with a piece of advice saying, “Empathy is most important – we are in the people’s business and we spend so much of our time together, so it’s really important to understand and appreciate each other’s differences.”
