Singapore – Global brand experience agency VMLY&R has recently appointed Symon Hammacott as chief experience officer for Asia. He will be responsible for driving the customer experience (CX) practice for the agency network in Asia, leading the region’s customer experience and technology leadership teams in the development and implementation of business strategy to support current and new business in line with regional and global targets.
In addition, Hammacott is tasked with identifying and investing in new technologies and partnerships to reinforce and develop VMLY&R’s CX portfolio. He will also actively participate in Team WPP pitches and proposals as well as global new business proposals and drive culture initiatives and talent development across VMLY&R’s principal offices around the world.
Originally from the United Kingdom and now based in Singapore, Hammacott has spent more than two decades leading experience and technology companies, teams and enterprise-level programs for clients in Asia and across the world.
He was previously the regional head of experience at Publicis Sapient, a role he held for six years. Before this, he was a consultant in experience strategy and experience design for global creative agency, Isobar for more than 10 years.
“Customer experience is not only the future, it’s also the ‘now’, and VMLY&R has already made extensive strides in bringing best-in-class customer experiences to their clients. I look forward to guiding the team in helping clients to overcome the challenges of operationalizing their digital customer experiences to create meaningful, transformative products, services and capabilities that provide genuine value to both the consumer and clients every day, and into the future,” Hammacott said regarding his appointment.
He will be working closely and reporting to Tripti Lochan, co-CEO at VMLY&R Asia, and Jeff Geheb, global chief experience officer at VMLY&R.
Lochan commented, “Symon brings a wealth of experience and a fresh perspective to VMLY&R. He has a clear vision of how he wants to steer the practice in conjunction with our brand experience (BX) and commerce offerings, and his passions for sustainability and ethical design fit perfectly into our ethos of brands with purpose. I am thrilled to have him on board.”
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