Tag: Webinar

Singapore – The business of marketing is nothing but a pursuit of innovation that seeks to replace ‘older’ problems with ‘better’ ones. While the internet has blessed us with an ecosystem that generates overflowing data, the ‘better’ problem now is how do we strategically and intelligently translate this marketing data at hand into solutions that are a win-win for both the brand and consumer?

In the recently concluded webinar by MARKETECH APAC and Vase.ai, the latter’s CEO, Julie Ng, gives a presentation to discuss the three things that boggle marketers’ minds the most in the midst of transforming marketing intel into groundbreaking marketing.

These are (1) Ensuring ROI, (2) Getting signals rather than noise, and (3) Conducting consumer research with minimal resources. At the heart of putting in place an effective ‘consumer insights system’ is this simple yet compelling framework which is called the Consumer Insights Loop.

The ‘loop’ is so straightforward that upon learning it, brands can go ahead and apply it right away in their most immediate marketing concerns.

 The Consumer Insights Loop consists of three steps: Feedback – Action – Outcome.

Julie said that the same strategy is being adopted and embraced by top Silicon Valley companies such as Facebook, LinkedIn, and Uber. And what these companies have found as most effective is first, treating consumer insights as a feedback mechanism in everything they do (feedback). The second is directing that feedback to tie it to a new business action (action), and then lastly, to close the loop, measuring the outcome of the new action (outcome) and then repeating the process all over again – using the consumer insight extracted from the new action as the baseline feedback to start and develop a new business action.

As an example, Julie uses the case of a telecom whose objective is to look for a promotional campaign idea to increase roaming usage data.

As a starting ‘feedback’, the telecom found that roaming prices are currently a big hurdle to consumers, and that insight revealed that the audience, prone to sharing their experiences online, would use data 71 times more if charged at a lower rate. With this, the telco created a campaign that charged lower roaming tariffs and a messaging that played around the theme of ‘holiday spam’. When measured, the campaign had actually resulted in a 90% increase in the telecom’s social conversation volume and off-the-chart brand metrics.

In the presentation, Julie also shared insights on how to identify and acquire ‘signal’ from ‘noise’ in a trove of overflowing data. She said that in order to successfully distil a ‘signal’, you have to be intentional, targeted, and specific on the type of data you’d like to obtain. 

Furthermore, in order to confidently say that a consumer insight is indeed a signal that leads to an action and is not a noise, we need to meaningfully close at least one round of the loop. However, even if it is indeed a signal, you would need to close the loop at least twice in order to get meaningful business results. 

Learn more about what Julie has to say with regard to refining and optimising your consumer insights strategy through the on-demand webinar. 

The webinar, with the theme Consumer Insights Power-Up 2022, gathered marketing leaders in SEA to discuss how brands are building and implementing their best practices in consumer insights. The industry discussion saw Jia Nina, the Country Marketing Head of BigPay, and Tanushri Rastogi, the marketing lead of Popeyes for APAC gracing the panel, while Neeraj Gulati, partner at Accenture Song, joining the discussion for a fireside conversation. 

Register HERE to get your on-demand access.

Singapore – MARKETECH APAC, in partnership with Vase.ai, recently gathered marketing leaders in the region to shed light on how brands can refine and fortify their brand and consumer insights strategy.

On July 27, brand and agency heads from Accenture Song, BigPay, Popeyes, and Vase.ai shared a space in the webinar ‘Consumer Insights Power-Up 2022’ to discuss how they are best leveraging consumer insights to deliver marketing and advertising that cuts across consumers. 

In the keynote presentation, CEO of Vase.ai, Julie Ng, revealed the ‘magic formula’ that materialises consumer insights into smart business actions. She also shared how to identify ‘signal’ from ‘noise’ in a goldmine of data that is available today, as well as the key ways to effectively gather these ‘signals’. 

Moderated by MARKETECH APAC’s Regional Editor Shaina Teope, the Country Marketing Head of BigPay, Jia Nina, and the Marketing Lead of Popeyes for APAC, Tanushri Rastogi, delved into a panel discussion in which each shared how their brands are uniquely building up and implementing their brand insights structure. In this panel, audience learnt how brands from fintech and F&B breathe life into marketing intel and realising it into campaigns that not only persuade consumers into action but also into products that elevate consumer experience.

To cap off the fruitful discussion, the webinar saw a fireside chat between Vase.ai’s Julie Ng and Neeraj Gulati, partner at Accenture Song. The two talked about how to develop an insight-driven marketing campaign, and how targeted and strategic consumer insights, in the end, help to ensure ROI. 

The webinar drew 153 marketing professionals out of 424 registrations. The attendees came from a variety of industries, including consumer products, telecommunications, tech, retail, banking, transportation, and consulting, and most hailed from the markets of Malaysia, Philippines, Indonesia, and Singapore. Those who took part were from companies Astro, Beiersdorf, Boost Holdings, Globe Telecom, Heineken, J&J, L’Oréal, PETRONAS, Porsche Singapore, redONE Network, Rustan Commercial Corporation, Smartfren, Smartone, U Mobile and many more.

Shaina Teope, regional editor of MARKETECH APAC and also moderator of the panel, commented, “Marketers are in a continuous challenge of transforming an intangible but crucial asset as marketing data and shaping that up into something that would be deemed beneficial for consumers and revenue-generating for brands. This industry discussion is important because expert minds from the brand and agency side are given the platform to share tried-and-tested methods in doing just that so that brands need not start from the ground up.” 

Julie Ng, CEO of Vase.ai, remarked, “Many marketers know that consumer insights are important to drive growth, but not many know where to begin and how to elicit tangible and relevant results from consumer research with minimal resources. I hope my presentation not only answered these questions, but also inspired a growth and agile mindset: build a consumer insights system, not a consumer insights project because a system is something we will keep using, iterating, repeating and improving for our competitive advantage.”

Meanwhile, on the partnership with MARKETECH APAC, Ng commented, “Honestly, this is the first stress-free webinar I have partnered up with. I could focus entirely on preparing my presentation without worrying about everything else – project management, advertising and promotion, ensuring quality webinar attendance, and most importantly, transparent communication – because I trusted MARKETECH APAC would deliver. And deliver they did.” 

On-demand access to the webinar is now available. Get your access HERE.

Singapore – One of the boons of the digital age is the wealth of data we’re able to obtain in our hands. In the marketing world, data is the air by which campaigns breathe, but now that insights collection is not as difficult as it was before, the constant matter that baffles us is – how do we actually make sense of all this information? 

This is the focus of MARKETECH APAC’s upcoming industry discussion – ‘Consumer Insights Power-Up 2022’. In partnership with Vase.ai, the webinar aims to help marketers and brands in Southeast Asia effectively translate their marketing intel into smart campaign actions and strategies.

Together with some of the brilliant leaders in marketing in the region, we will be delving into a discussion that puts the doubt and uncertainty we’ve been harbouring to the fore when it comes to our consumer insights business in the aim to provide appropriate solutions. Get answers to questions like how do you mobilise marketing insights? How do we turn them into agile marketing? How do we build a brand insights structure that would weather unforeseen crises? 

To be held virtually on 27 July 2022 at 2 pm SGT, the marketing experts that will be joining us are Jia Nina, the country marketing head of BigPay for Malaysia; Neeraj Gulati, partner at Entropia; Elya Eusoff, GM of MSL Malaysia; and Tanushri Rastogi, the marketing Lead of Popeyes for APAC. Each of them will be sharing their insights into every crucial part of insights mining in marketing such as transforming the data at hand into actionable insights and developing an information structure that would help weather any crisis, may it be brand-related or economic.

“Data is overflowing, but how do we extract the most vital insights and make sense of it all? Having a gold mine of data is one thing, but knowing how to use it to the best of our marketing campaigns is an entirely new challenge. Let this industry gathering of leaders from SEA help you jump into a clear path,” said Shaina Teope, regional editor of MARKETECH APAC. 

Meanwhile, Julie Ng, Vase.ai’s CEO and co-founder, commented, “It goes without saying that the pandemic has underscored one thing: marketers need to be nimble, confident, AND effective enough in responding to ever-changing consumer expectations – even if it means letting go of your previous plans to pivot. What better way to do this than to ask consumers directly what they want whenever you want?”

Ng adds, “I’m excited to share how you can harness the power of on-demand consumer insights to drive your marketing efforts for the second half of the year.”

Join us this 27 July at ‘Consumer Insights Power-Up 2022’. Register HERE to secure your spot. 

Singapore – Last April 28, MARKETECH APAC, in partnership with Oracle, gathered marketing leaders from the Southeast Asia region in the webinar, ‘The Future of Marketing: Loyalty-led strategies in a cookie-less world’, to discuss and uncover how loyalty-led strategies can help brands thrive in digital advertising amidst the elimination of third-party cookies. 

Lisa Collins, director of strategy, Oracle Customer Experience, through a keynote presentation, shared how web 3.0 will transform the way consumers interact and engage with brands and the implications on data collection in this new world. She further explained how loyalty marketing seamlessly fits into the picture as a viable alternative to obtaining quality data sans third-party cookies. 

Collins shared how the present evolution in digital advertising presents opportunities for loyalty programs to be transformed as a key to achieving healthy data exchange. Where loyalty only used to mean rewards and points at best, Collins shared the different innovative ways that brands can deliver them now amidst the increasing popularity of NFTs and cryptocurrency.

Meanwhile, the topic was further delved into with a panel discussion that was participated by marketing heads from Malaysia and the Philippines. Together with Collins; Norsiah Juriani Johari, vice president for product marketing at Astro Malaysia, and Anvey Factora, head of marketing communications, e-commerce and retail at Canon Philippines, shared their expert views and insights into implementing first-party data strategies and data’s role in developing loyalty marketing for the future.

Each of the panellists also highlighted the trends they believe will have the biggest impact on performance and loyalty marketing in 2-3 years, resulting in an insightful discussion about NFTs, ‘revenge’ travel, and the ‘revolution’ of e-commerce. 

The webinar drew 153 marketing professionals from a variety of industries, including retail and e-commerce, media and entertainment and CPG. Most attendees hailed from the markets of the Philippines, Singapore and Malaysia, and those who took part were from companies Bosch, Estee Lauder, Hmlet, Loob Holding, Mastercard, Sanofi, Sunway Malls, The Ascott Limited, True Digital Group, and Xendit. 

On the webinar, Collins commented, “Providing delightful contextual customer journeys [is] critical to customer acquisition, retention and loyalty. As marketers, we’ve always relied on a rich array of data signals to inform these journeys. However, with the imminent demise of third party cookies, a key ingredient for consistent personalised targeting hangs in the balance.”

“But let’s take a step back to understand the root cause of this issue: Consumers are fed up with giving over their personal and behavioural data with their only reward being more personalised advertising. This was arguably what led to a raft of privacy changes and also why the web3 ethos is resonating so strongly: people want to feel meaningfully rewarded for consuming content, for engagement, and for their own creative contribution,” Collins added. 

Meanwhile, Shaina Teope, regional editor of MARKETECH APAC, and also moderator of the panel, remarked, “With the rapid changes in digital, we made sure that with this webinar, we covered good ground on such developments, so it’s not just about discussing cookies, but how these privacy changes will affect brands as we enter a more decentralised internet.” 

“With the combined presence of our marketing leaders, we were able to get into what the future looks like in digital advertising, web 3.0, and loyalty marketing. We’re confident that with this discussion, we’ve become more ready to sail uncharted waters,” added Teope. 

On-demand access to the webinar is now available. Get your access HERE.

Singapore – Last April 6, MARKETECH APAC, in partnership with Smartly.io, launched a webinar to discuss the current state of social advertising in APAC. The industry discussion, ‘Social Advertising Trends in APAC 2022’, gathered marketing leaders from brands like HappyFresh, KFC Malaysia, and Unilever Indonesia to draw their expert insights on the best strategies for social advertising today. 

Stewart Hunter, the director for customer success of Smartly.io for APAC, delivered the keynote presentation and shared why a multiplatform strategy stands to be the best plan of action for brands in this new period of social media. 

According to Hunter, a Smartly.io-led report showed that APAC brands are truly becoming social media-first where over 84% of brands in the region are spending over 50% of their advertising budget on social media advertising, which is the highest percentage globally compared to their North American and European counterparts. Of where they wish to direct this ad spend in 2022, the top social media platforms eyed were Facebook, followed by Instagram, YouTube, and then Twitter. 

Hunter said that 2022 is the year for brands to truly go multiplatform. 

“Your customers are already there, [and] are already across social media platforms; now the brands, the CMOs are really looking to make sure they are truly following their consumers and potential consumers,” said Hunter.

While there used to be fewer social media platforms for advertisers to focus on previously, now that more users have gone multiplatform, so should brands and advertisers.

In addition, in order to deliver effective social advertising today, Hunter said that brands must harness the human and tech resources needed for today’s social media landscape. As they adopt new multiplatform and multiformat strategies, social media advertising creation and delivery that still involve manual processes will prove to be cumbersome. 

As more brands and advertisers focus on social media advertising, they will need to attract talent, amid the growing competition for skilled employees. Hence it is key to harness the power of automation to drive campaigns across various platforms and generate the greatest results.

When it comes to talent, Hunter said this doesn’t necessarily mean removing talent, but rather, unleashing the creativity of their people to add additional value to the brand. 

“Within this year, how are people going to use automation to blend a range of processes [is important] so they can achieve creativity at scale,” added Hunter. 

On-demand access to the webinar, Social Advertising Trends in APAC 2022, is now available here.

Singapore – MARKETECH APAC, the digital media dedicated to the marketing and advertising industry in APAC, will be presenting a webinar this 6 April 2022, to discuss the latest trends in social advertising today. 

Over the last two years, the social advertising landscape is transformed, giving birth to a new set of trends as well as forming new demands among consumers of social media. With this, MARKETECH APAC, in partnership with Smartly.io, aims to circle marketers back and uncover the present opportunities in social advertising in the region today through the webinar, ‘Social Advertising Trends in APAC 2022’, and identify the vital and proven strategies to recalibrate brands’ social advertising approaches to the current trends.

Participating in the panel discussion will be David Lim, VP of marketing of HappyFresh, and May Ling Chan, chief marketing officer of KFC Malaysia. Said marketing leaders will be discussing the focal points of the new social media advertising: what makes social media advertising fail, what are the pain points of delivering this type of advertising, and how important branding becomes in driving performance. 

Meanwhile, Stewart Hunter, director for customer success for APAC at Smartly.io, will be presenting on the key trends in social advertising in the Asia-Pacific and how brands should respond to them.

“The social media landscape is ever-evolving, and what worked in 2021 may not work in 2022. From our annual survey with top CMOs, it’s clear that advertisers this year must juggle a constantly changing mix of social platforms, content formats and talent. Advertisers will need to embrace automation and new ways to communicate their message to consumers. Doing both will allow them to effectively drive multi-platform campaigns, with increased emphasis on video and UGC. We are excited to share some of these trends in our upcoming webinar, and provide some tips to help advertisers and brands in APAC get a head start and win in 2022, ” said Hunter.

Meanwhile, Shaina Teope, regional editor of MARKETECH APAC, said, “Social media pre-pandemic and now amid the pandemic have become two entirely different things, and in the most nuanced way. In these times, we need a consensus among marketing leaders on what has changed, on what has become the key opportunity and challenge, and how we can be further prepared on what’s to come next in this area.” 

Join us in this webinar on 6 April 2022 at 11:00 am SGT. Secure your spot HERE.

Manila, Philippines – The pandemic has turned the way brands engage with consumers on its head. With people cooped up in their homes, digital has not only become the platform to deliver creative and interactive experiences but has become the channel that answers best to consumers’ bounds and capabilities in a physically-challenged environment.

The question now is what’s next for digital marketing? How do we go from here and what future trends in digital marketing must brands set their eyes on? 

With a brand new year fast approaching, MARKETECH APAC, the digital publication dedicated to the marketing and ad industry in the Asia-Pacific, is launching a webinar for the Philippines that aims to give brands a headstart on the next big thing in digital marketing and what marketers and advertisers can do to stay on top of the game in 2022 and beyond.

MARKETECH APAC launches webinar to uncover future-proof marketing strategies for marketers in the Philippines

Gathering an esteemed group of marketing leaders from top Philippine brands AirAsia, Canon Philippines, and Max’s Restaurant, the webinar ‘What’s NEXT: Digital Marketing in the Philippines’ aims to present a future-oriented conversation on digital marketing strategies with a unique perspective from the Philippine industry. 

The panel which includes Allenie Caccam, head of marketing at AirAsia Philippines; Anvey Factora, head of marketing communications, e-commerce and retail, of Canon Philippines; and Mark De Joya, chief operating officer of Max’s Restaurant, will be discussing the state of personalization, the heart of every creative and strategic digital marketing implementation, in the new normal and the next. 

The panel discussion will be moderated by Marilyn Romero-Ventenilla, senior director for communications and marketing of Teleperformance Philippines.

Romero-Ventenilla commented, “In today’s world where physical distance does not mean customers and brands need to be socially and emotionally distant from each other, seamless interaction and meaningful personalized experiences will be key. Innovations around digital marketing will allow organizations to deliver services and interactions tailored to the needs of the market anytime, anywhere.”

The said marketing leaders will be going back to the ‘why’ of personalization and trace it from there – which personalization strategies work best for Philippine consumers and what comes next for the future of personalization. Most of all, leaders will be unraveling the best practices and fitting plans of action for brands to adapt to these foreseen changes. 

‘What’s NEXT: Digital Marketing in the Philippines’ will be held virtually on December 2, 2021 at 3 pm Philippine Time.

Travis Teo, the co-founder and executive director of adtech Adzymic, will be giving a presentation on the role of technology in delivering engaging creatives and how to best harness present advancements in adtech for optimal campaign performance. 

Teo commented, “The programmatic media space is one where audience targeting can be highly specific, and campaign performance determined by the richness of data available for machines to learn and improve. To thrive in this environment, it is important to consider using adtech to scale up on creative personalization and format variants for testing and optimization. We look forward to discussing some of these creative strategies with the Filipino marketing community at our upcoming forum.”

Meanwhile, Shaina Teope, MARKETECH APAC’s regional editor, said, “Digital is now deeply ingrained in consumers’ lives and while brands and marketers have at this point penetrated the interactive platform, the question to be answered now is, what should brands do next to stay within digital consumers’ radar? This industry conversation aims to help firm up their foresight into 2022 and beyond.”

Secure your spot for the webinar here. 

‘What’s NEXT: Digital Marketing in the Philippines’ is open to all marketers and advertisers looking to get actionable insights and expert guidance on how to future-proof their digital marketing strategies this 2022 and beyond. The webinar is also dedicated to any brand eyeing to enter and win in the Philippine market.

Singapore – Recognizing the need for brands to transition from the traditional dependence on ‘cookies’ for their digital advertising to a privacy-centric method, MARKETECH APAC, the news content platform dedicated to the advertising and marketing industry in the APAC region, has recently conducted its webinar last 2 June to spur the dialogue on the topic. It provided marketers and advertisers in Asia a view of the best practices they can adopt for their transition to a new internet landscape that is fast putting the premium on consumer privacy. The virtual event on Wednesday also uncovered firsthand insights from marketing professionals in Asia with a panel that saw the gathering of esteemed leaders from the industries of insurance, digital payments and fast food. 

In the first half of the webinar, Creative & Media Innovation in Asia | Preparing your brand for a cookieless world, Travis Teo, co-founder and executive director of Adzymic, presented a discussion on the status quo of third-party cookie usage in marketing and the challenges and opportunities it would leave once they are finally phased out in 2022. 

Meanwhile, in the said panel discussion, industry practitioners shared their experiences as they shift away from cookie targeting techniques. Marketing leaders from Payoneer, Burger King, and Income discussed the strategies they are employing to get ready for the not-so-distant future. 

Privacy-centricity and creative technology: modern marketing techniques for the new cookieless era

In the first presentation, Teo discussed a three-pronged approach that brands can follow to continue driving campaign performance in the post-cookie world: how to sustain accurate audience targeting, where should the ads appear, and how creative messaging strategies should shift to adapt to the new targeting methods. 

He discussed in detail the key alternatives to third-party cookies, sharing the pros and cons of Google’s cohort-based interest targeting, and first-party data targeting methods through hashed/anonymized email addresses or first-party cookie collection. Other considerations discussed were the scale of universal ID adoption of online publishers, accessibility of second-party data from publishers and leveraging adtech to scale up on creative testing and performance. 

Round table discussion on how brands are preparing for transition

The panelists included Tanushri Rastogi, brand and media lead at Burger King Indonesia; Anny Huang, head of digital business at Income; and Eileen Borromeo, head of marketing for Southeast Asia & Pakistan at Payoneer; with the session moderated by Peggy Koh, head of growth and client success at Adzymic. 

Through the lens of the panelists’ unique business environments, the group discussed how they are sharpening focus on capturing quality first-party customer data via consumer mobile apps or BTL events, and investing in martech stacks that include data management platforms to run campaigns. They concluded by sharing client perspectives on the expectations they had of media agency or martech partners to be knowledgeable and proactive in making recommendations for future-ready methods of running campaigns.

The webinar was conducted under MARKETECH APAC’s webinar series Inside Innovation, in partnership with Adzymic, which attracted a total of 396 registrations across Asia and ANZ.

On-demand access to the webinar is now available. Register here to get your access.

Singapore – MARKETECH APAC, the APAC-wide news outlet dedicated to the marketing and advertising industry in the region, is launching a webinar that aims to prepare brands for the impending change in digital advertising: audience retargeting in a cookieless and privacy-first world. 

Cookies have long stood as the cornerstone for brands’ advertising efforts, and now that the industry is gearing up to foray into a privacy-first digital space, brands and companies remain in the dark on how they can achieve the best of both worlds – keeping consumers’ privacy intact while attaining campaign performance and driving conversions. 

Leading web browser Google Chrome has already announced its intentions to block third-party cookies by 2022, joining the pack, Firefox and Safari; and with this on the horizon, MARKETECH APAC aims to create a dialogue that would open the floor for brands and advertisers in Asia to discuss the best practices and approaches in maintaining creativity and innovation all the while adhering to safe measures in monitoring audiences’ browsing behavior and preferences. 

Titled ‘Creative & Media Innovation in Asia: Preparing your brand for a cookieless world’, MARKETECH APAC has roped in esteemed marketing leaders from various industries for a panel that would discuss the importance of first-party data and how brands in Asia are doing their share of adapting to the emerging privacy-first internet, and how tech agencies and brands can best navigate this new type of digital environment. 

The panel includes Eileen Borromeo, head of marketing of financial services company Payoneer for Southeast Asia and Pakistan, and Anny Huang, head of digital business of Singapore-based insurance company Income. Joining them is Travis Teo, executive director of Asia-wide ad tech Adzymic. 

Within the webinar, Teo will also be delivering a presentation that aims to dig deep on the landscape of programmatic advertising amid a new cookieless digital space. The presentation also aims to shed light on how programmatic creatives can fit into overall media strategy and process and will explore the topic of ‘Hacking programmatic display’, exploring how creative innovation and variation drive performance. 

Shaina Teope, regional editor of MARKETECH APAC, commented, “Just like ‘old habits’, we need to make way for new ones, especially if it has stopped serving peoples’ best interests, and this has been the case for digital advertising. For a long time, the use of cookies has only been benefitting best the brands and companies in hitting their campaign and sales objectives and it is time to draw the line. This webinar is positioned to help advertisers to take the necessary first step – and that is to recognize the problem and immerse in the conversation of how we can not only learn to adapt to a privacy-first digital advertising but the ways brands can be the very agents of the transformation into using first-party cookies.”

Meanwhile, Teo, who will be one of the speakers in the webinar, said, “Every change in the digital advertising landscape brings new opportunities and innovation to the space, despite the challenges and unknowns. While moving to a cookieless world remains an uncharted territory for most brands, it provides a great opportunity to reboot old practices and move to a more sustainable and responsible way of audience targeting, and re-focus on how creatives can help provide the necessary cut-through. I’m also keen to discuss with brands the practices and approaches they can adopt to best transit to a cookieless digital environment.” 

The webinar will be held on 2 June at 2 pm SGT. You can register for the event here.

Singapore – MARKETECH APAC, the news content platform dedicated to the advertising and marketing industry in the APAC region, has recently concluded its webinar Tuesday, April 13, which tackled the changing education landscape amid the pandemic and how this has pushed the imperative for higher education institutions to recalibrate their current marketing roadmap, specifically schools’ digital marketing strategies. 

Moderated by Gabriel Ponzanelli, the vice president of global SaaS solutions Siteimprove for the Asia Pacific region and Japan, the webinar, Asia-Pacific Outlook 2021: Reimagining your higher education web strategy, presented a panel of esteemed marketing leaders from Australian universities to discuss the current challenges and opportunities for universities in delivering a student experience now that the academic community has been thrust to completely navigate in a virtual environment. 

A presentation has also been showcased by Siteimprove’s digital marketing consultant Rick Elenbaas, who discussed in detail the definitive changes in the student journey and how they have affected students’ expectations. 

As the name of the virtual event promises, Elenbaas laid out the three core steps in delivering a converting and retaining web experience, namely: achieving an uninterrupted digital student journey, making your digital journey accessible, and becoming digital resilient and future proof. More details on this presentation to be found in the webinar’s on-demand access. 

In addition, Elenbaas also covered a lot of ground on how digital natives are outnumbering other students and what vital characteristics a university’s student experience should embody in order to truly connect and resonate with this group of individuals. Furthermore, he also emphasized a strand of students’ navigation online that some universities fail to pay more attention to and that is, the accessibility of their campus websites, that goes beyond just addressing visual impairment. 

Meanwhile, the panel discussion included panelists Paul Gower, deputy director for marketing & user experience at Curtin University, and Monica Hong, the digital marketing national manager of Australian Catholic University. The panel delved into the different points of the student journey and how each has been turned around by the absence of physical interactions. Gower and Hong, through the lens of their own universities, provided a picture of how the larger education space is changing – from delivering a seamless application process to conducting ‘open days’ and ‘student orientations’ at this new normal and to adapting the digital strategy for both the domestic and international markets.

The panelists also bared how each of their teams dealt with the challenge of moving into the unknown when the pandemic first struck, and how in such a massive environment and space as digital, they manage to prioritize which communication points are most important in user experience such as the accessibility of campus websites. 

The webinar was conducted under MARKETECH APAC’s webinar series Inside Innovation, and is in collaboration with Siteimprove. Siteimprove is a global SaaS solutions that provides organizations with actionable insights to deliver an effective digital experience that drives growth. 

You may register here to obtain access to the on-demand webinar.