Singapore and Mumbai, India – Digital ecosystem enabler Tata Communications has announced its recent partnership with Singapore Airlines (SIA) yesterday, November 7. The multi-year agreement is aimed at transforming the airlines communication and collaboration tools for better user experience and employee productivity.
In this strengthened alliance, SIA and Tata advance a transformative initiative that enables SIA users to be connected and collaborative anytime and anywhere through the Tata Communications Global Rapide platform. This new endeavour includes enabling SIA to incorporate intelligent customer call routing into their global customer service centres for seamless customer experience.
Furthermore, the Tata Communications MOVE will be responsible for the swift and secure exchange of critical flight and passenger data on pilots and crew tablets. This lead will work towards achieving significant cost savings while also ensuring the expedited flight turn-round and enhanced on-time performance.
Amitabh Sarkar, Vice President and Head of Asia Pacific and Japan Enterprise said, “We take great pride in our long-standing relationship with Singapore Airlines. As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences.”
Over the last five years, the two have already established long-standing associations and with this new endeavour, they are set to embark on intelligent and intuitive digital solutions.
