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Insurance company FWD launches instant claims service through eService app

Teddy Cambosa - January 7, 2021

Hong Kong – Insurance company FWD has made claim payments easier to receive by launching its instant claim service through its eService app.

Infographic_eServices App Instant Claims
Claim applications submitted to FWD’s eServices app

With the new platform launch, users can now process claims payment faster from days to within a day. Claim applications submitted to the eServices app are processed by its AI assessment engine, and customers can receive claims approvals and get paid through their selected means instantly via the platform’s Faster Payment System (FPS), at any 7-Eleven convenience stores, or by direct transfer to their bank accounts.

Infographic_AI Approves Instant Claims Application
Applications processed and approved instantly by eServices app’s AI assessment engine

“Elevating the customer experience is always our top priority, and every claim is a ‘moment of truth’. We’ve been continuously developing customer-led innovations and working closely with our partners to make claims more straightforward and effortless. FWD will continue to invest in improving the claims experience and enhancing overall insurance solutions to keep changing the way people feel about insurance, and truly ‘celebrate living’ together,” said Ken Lau, FWD’s managing director for Greater China and Hong Kong CEO.

The instant claims service is available for life insurance’s personal accident claims of up to HK$3,000 covering treatment expenses, as FWD will extend service to support hospital income and hospital claims later this year.