Alida opens managed services delivery hub in Manila

Manila, Philippines – Alida, a Total Experience Management (TXM) software company, has announced that is opening a managed services delivery hub in the capital city of Manila in the Philippines. This adds up to existing Alida offices globally including London, New York, Sydney, Toronto, Vancouver, amongst others.

The Manila office will operate as a managed services delivery hub with potential to increase operation functions and expand roles in various departments. 

Alida’s services such as the ‘Premier Community Management’, which partners an Alida community manager with a customer to help sustain and build an engaged community, and ‘Premier Survey Management’, which offers customers an Alida technical specialist to help drive business outcomes via surveys, have both launched operations and are already exceeding initial targets.

Ross Wainwright, chief executive officer at Alida, said, “We are thrilled to expand in the APAC region and leave our mark here in Manila. We are fortunate to find employees with impressive technical skill sets and flexibility to help grow our business globally. We saw immediate interest in our positions and expect strong progress in the coming year, which sets us up for long-term scalability and growth.”

Wainwright added, “What we offer out of Manila truly speaks volumes to our belief in community-centered CX. So far, we have moved with stealth and incredible speed with no signs of slowing down.”