Tag: Hong Kong

Hong Kong – HSBC’s mobile payment platform PayMe has announced today a strategic partnership with payment technology and software services provider Global Payments Inc., in an aim to expand the merchant coverage of PayMe, making payments simpler for both businesses and consumers in Hong Kong. 

The partnership will allow merchants to connect with PayMe users by simply adding PayMe for Business in their Electronic Cash Registers (ECR) system. A QR code will then be generated automatically at checkout. 

For consumers, they will only have to scan the QR code with their PayMe app and authenticate the payment. 

The PayMe app will be supported by Global Payments’ leading data analytics platform. Through this, merchants can now access real-time PayMe transaction reports digitally via the Global Payments Merchant Portal and process instant refunds with a few clicks, which will enable merchants to enhance operational efficiency in cash management and reconciliation, as well as further simplify customer experiences. 

Kerry Wong, head of HSBC’s PayMe, commented that they are thrilled to forge a new strategic partnership with Global Payments, which plays an important part in the merchant expansion plan of PayMe for Business. 

“This also provides a convenient payment collection solution to Hong Kong businesses as they adapt to the accelerating trend of digital transformation. We will continue our commitment to make payments simpler for merchants and consumers in both online and offline scenarios,” said Wong. 

Meanwhile, the President of Asia Pacific’s Global Payments, Konrad Chan, said, “We have always been at the forefront of payment technology innovation and are committed to providing our merchants with distinctive payment solutions to satisfy the evolving needs of consumers in Hong Kong.”

Starting today, PayMe is an available payment option at sandwich chain store Pret A Manger, Japanese café Panash Bakery & Café (applicable for dine-in at Café locations only), coffee shop Pause It, and pizza specialist Dough Bros. Pizza & Doughnuts branches across the city. More businesses using Global Payments’ payment services will be able to deploy PayMe for Business in the near future.

Singapore – Location technology platform Foursquare has appointed a new regional head for its Southeast Asia and Hong Kong operations, former head of sales of martech Playground XYZ Tim Castle.

His new role will revolve around working closely with brands, agencies, and advertisers in this region to further the expansion of Foursquare across Southeast Asia, following the company’s recent rebranding stage, and various strategic acquisitions for the past two years, the companies namely Placed and Factual.

Prior to his new role, Castle spanned multiple roles among regional hubs, including in the UK and Australia, where he led new business initiatives at GroupM, AOL, which is now Verizon Media, and most recently at Playground XYZ, where he was responsible for expanding the business’s mobile rich media and measurement solution into new markets across Asia.

“Location services are critical to any enterprise’s technology stack. Foursquare has continued to push the boundaries of what’s possible with location technology with their full range of capabilities to help businesses scale, and create better customer experiences and business outcomes,” Castle said, commenting on his recent appointment.

Castle will report directly to Aditi Kohli, managing director of Foursquare Asia-Pacific.

“Tim’s appointment marks an exciting new step for Foursquare in the region. As we continue to gain momentum with our innovative enterprise products and proprietary location technology and data, we will deeply benefit from Tim’s years of expertise in driving new business growth across multiple markets,” Kohli stated.

Hong Kong – Uber Eats in Hong Kong has expanded to Tsing Yi, an island in the urban area of Hong Kong.

Elisa Janiec, general manager of Uber Eats Hong Kong, said that they are thrilled to introduce Uber Eats to Tsing Yi, as they believe that delicious food is a convenience that everyone across Hong Kong should enjoy.

“My team and I are committed to investing with our partners and the F&B community to unlock more innovative and delightful food choices for Hong Kongers,” said Janiec.

The island Tsing Yi is packed with eateries and food stores. Uber Eats will be bringing a line-up of local favorites such as local cha chaan teng from Bun Hui Cafe or Daniel’s Restaurant, Chiu Chow deli from Yummy Yummy, and chicken pot from Luk Kee, among others. All-time favorites are also available, such as Saizeriya Italian Restaurant, Nam Kee, Tamjai, and Bafang Dumpling. Meanwhile, as food delivery grew to become an integral part of Hong Kongers’ daily lives amid limited physical contact, Uber Eats has observed a shift in its users’ eating habits. 

Hong Kong recently celebrated 2021’s stay-at-home Chinese New Year holiday last February 12 to 16, and during the celebration, Uber Eats recorded a 50% year-on-year increase in order volume. 

Furthermore, as Hong Kongers further adapts to the new normal, the food delivery platform has observed an 800% increase in healthy food orders during the dine-in restriction periods, as people are ordering more from vegan, vegetarian-friendly, and healthy restaurants available on the app. Another consumer behavior shows on Uber Eats’ data, where Hong Kongers are starting supper at 6:00 pm, and are generally ordering 22% more food items to enjoy with their family in the comfort of their own home, which employees rarely do before the new work-from-home set-up.

Hong Kong – The Hong Kong Trade Development Council (HKTDC), a statutory body in Hong Kong that promotes, assists and develops the country’s trade, has once again invited Leon Lai, a Hong Kong-based actor, to act as Ambassador for the 2021 Entertainment Expo.

The HKTDC is a statutory body in Hong Kong that aims to organize international exhibitions, conferences, and business missions to create business opportunities for companies, particularly small and medium-sized enterprises (SMEs), in the mainland and international markets. It also provides up-to-date market insights and product information via trade publications, research reports, and digital news channels.

HK superstar Leon Lai commented, “The pandemic has created a new normal for the local film and television entertainment industry. I am proud to act as Ambassador for the expo during this particularly challenging period to continue promoting Hong Kong’s entertainment industry.”

On the other hand, the HKTDC also enlisted the support of the renowned multimedia directing duo Tsui Brothers to shoot the promotional video for this year’s expo, with the theme “Gazing to the Future”.

The 2021 Entertainment Expo will be held from March 15 to April 12, 2021, comprising six events that cover a global mix of film, TV, music, and digital entertainment. The events include the Entertainment Asia Forum, and Hong Kong-Asia Film Financing Forum (HAF), among others.

Hong Kong – Bank of China in Hong Kong (BOCHK) has launched a new premium Private Wealth service, which offers prestigious and personalized wealth management solutions to high net worth customers. 

BOCHK said that its high-end customer base has been expanding steadily in recent years as the number of customers with a net asset value of over HK$8M grows more than 10% each year. 

The new service aims to help these clients maximize their wealth and preserve their legacy, offering asset allocation solutions that include investment, insurance, equities, cross-border wealth management, mortgage, among others. 

Through the premium service, BOCHK also aims to assist customers in planning for their children’s finances, offering a variety of legacy planning and protection solutions, including consultation services for wealth inheritance and exclusive life insurance offerings. 

Stephen Chan, general manager of Personal Banking and Wealth Management Department of BOCHK, said that wealth management has always been one of the key businesses for BOCHK.

“We see a greater need for professional investment and insurance services as well as financial management analysis among this particular customer group. Their asset allocation mix consists of about 40% investment products, of which the majority are securities and funds,” he said.

The service is compose of an exclusive team of wealth management experts. The cross-border component of the service includes addressing customers’ needs for traveling, property purchase, and investment, including cross-border mortgage consultation services and Greater Bay Area financing solutions.

BOCHK has also shared that it will soon launch RM Chat, a service that enables customers to communicate with BOCHK service team through mobile banking, allowing designated relationship managers to address customers’ transaction requests.

Hong Kong – Hong Kong internet users spent on average almost a whole hour more online each day in 2020 compared to the previous year, a new report from creative agency We Are Social and social media management Hootsuite shows.

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According to the report, time spent on the internet daily has increased from 6 hours and 16 minutes a year ago to 7 hours and 15 minutes today, following a year of COVID-19 related lockdowns, which curtailed many normal activities. This means Hong Kong’s internet users devote over a day more per month to being online versus a year ago.

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In terms of demographics, users aged 16-64 spend an average of an hour and 57 minutes a day on social media, making it the second most popular online activity for Hong Kongers after watching television. YouTube, WhatsApp, and Facebook are the most used networks but Snapchat is growing in popularity as parent company Snap reports its advertising reach in Hong Kong rose by 13% over the previous quarter.

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Of the same demographic, social media is mostly used for brand research with 44% of internet users, higher than for most countries, while 34% use voice commands in searches. 

The increase in time on the internet also shone a light on ad spend which the report revealed is in tandem with such leap. A year-on-year increase of 7% was seen in the amount brands spent on advertising on social media against a 4% rise in overall digital ad spend for 2020.

Hong Kong – The Hong Kong arm of global public relations firm, The Hoffman Agency has recently appointed Kevin On as its general manager for its local operations in the special administrative region.

Through his new role, On will be furthering Hoffman’s Integrated Marketing Corporation (IMC) proposition within Hong Kong, as well as working closely with the agency’s other eight offices in the region. His appointment comes after the agency hit a record high global revenue of US$15.12M in 2020, up 1% from 2019 despite the pandemic, with over half the revenue coming from its Asia Pacific operations.

Prior to joining the agency, On has worked as the global marketing and communications director for drone brand DJI, based in Shenzhen, China, where he led major product launches across APAC, as well as strategic partnerships, and issues management. He also boasts a background working for ad agency Ogilvy, where he worked with blue-chip clients such as Intel, Nokia, and Dell. Overall, he has over 20 years of experience in the public relations industry.

“We’re in an interesting time where companies are looking for new and innovative ways of doing business, and with this, a new approach to doing communications with their customers, the public, and different stakeholders,” On commented. 

He added, “I’m excited to be back on the consultancy side to help clients navigate the unprecedented challenges they are facing, and shape interesting stories around the role of technology and its impact on businesses, communities, and our everyday lives.”

On reports to Caroline Hsu, managing director for APAC at The Hoffman Agency. Hsu stated that On’s recent appointment can be described as a ‘rare find’ since On has worked with various marketing communication roles and moved many times from Canada to China in line with his work.

“We pride ourselves as an international agency that gets tech brands, and solves business problems – but to do that in Asia, where cultures and social norms constantly collide, you need a team that’s not just on the ground, but one that understands the ins and outs of a market. With Kevin on board, we’re looking forward to sparking new creative juices that take all his experiences to date and apply them in a uniquely Asian way,” Hsu commented.

Hong Kong – With a greater focus on the Hong Kong and Thailand market, martech and adtech Maadtech is launching its Programmatic 2.0 solutions, featuring new  technology features and campaign performance optimization.

With the latest launch, Maadtech is integrating their data management platform-customer data platform (DMP-CDP) as well as media and campaign optimization tools made available through global partnerships with Adzymic Singapore, Sublime Paris, and others.

In a statement, Wilson Chan, executive director of Maadtech Programmatic, said that the latest product launch aligns with ‘the golden era for Programmatic trading’ as 5G connectivity will lift the programmatic ad spend in Asia from currently USD30Bto over USD50B. 

“Our solution is not only about technology and features. Our mission is to help Asian marketers and advertisers to adopt Programmatic best practices and remain competitive globally, which we are very much behind the western markets in this field,” Chan stated.

He added, “We are currently in development of a client CPD platform solution which will complement our existing products and offer marketers a truly data-driven Programmatic Marketing ‘end-to-end’ solution starting from zero base. We aim to launch this later in the year regionally across Asian markets.”

Founded in 2019, Maadtech integrates adtech and martech solutions under one platform in enabling effective adoption of programmatic advertising in display, social media, and other channels.

Hong Kong – Hong Kong-headquartered life insurance PrudentialAsia has tapped the talents of Korean boy band SuperM in its new marketing campaign to encourage people across Asia to be healthy while maintaining fun.

Formed in 2019 by Korean entertainment group SM Entertainment and records company Capitol Music Group, SuperM is composed of seven members, coming from other groups such as NCT 127 and EXO.

The campaign, called ‘We DO Well Together’, will center around collaboration of Prudential and SuperM in a series of events to motivate people to lead healthier lives and achieve better wellness.

“Prudential and SuperM share a common goal. We want to promote the importance of staying fit and healthy, especially during these times. Together, we want to motivate people to attain wellness in a positive, proactive, and fun way,” said Nic Nicandrou, chief executive of Prudential Asia.

He added, “Prudential goes beyond the provision of protection to offer holistic health and wellness services, helping people prevent and postpone the onset of diseases. We do this through our all-in-one health app Pulse by Prudential, and a comprehensive range of best-in-class solutions and services to help people live well, for longer. This latest campaign focused on health and wellness reflects our continued commitment to putting our customers at the heart of our business.”

Meanwhile, SuperM released a statement, stating that “As the world experiences challenging times due to the pandemic, it is our ambition to spread positive energy and help as many people as possible to achieve not just good physical health, but mental wellbeing as well. We share a common mission with Prudential to help improve people’s wellness and drive optimism in good and bad times. Through ‘We DO Well Together’, we call on everybody to put in the same energy and spirit as ‘We DO’ to achieve our life goals together.”

Hong Kong – HGC Global Communications (HGC) has launched its retail ICT (information, communications, and technology) solution to cater to the needs of SME retailers in making their digital transformation strategy easier, especially as enterprise activity has been greatly affected by the pandemic.

An initial offering by the network company is making retailers stay connected to their customers, including Whatsapp+ service and automated chatbots for the retailer’s online chat system.

Furthermore, the new offering also aids SMEs in creating their online shop from scratch, including marketplace tools such as inventory management, trade reports, and analysis, as well as support for multiple payment methods.

Lastly, the digital offering allows retailers, more specifically in the catering industry,  to practice electronic point of sale (ePOS) systems. The system supports digital menus, enabling customers to use their smartphones to order and pay for meals. This can reduce the necessary manpower and limit mistaken orders, so restaurants can deploy staff more flexibly and efficiently. 

“SMEs are facing various challenges running their business in the midst of the pandemic. Even so, this presents retailers with an important opportunity to optimize their business operations. HGC strives to stand by SMEs at this critical time. Our Retail ICT solution can efficiently address the difficulties they encounter,” said Joe Cheong, COO for corporate business & enterprise market at HGC.

He added, “With the professional follow-up and support provided by HGC’s consultant teams, as well as our competitive pricing, we can guide them on a journey of rapid digital transformation to achieve significant improvements in operational efficiency. We hope to ease the pressure on SMEs, empowering them to continue running their business and identifying new business opportunities even during the pandemic.”

In addition to the digital marketplace package, HGC also offers retailers a unified communication solution (HGC UC) that combines business voice and mobile communication, plus other value-added services like mobile video conferencing to fulfill the needs of enterprises operating during the pandemic through a one-stop ICT solution.