Tag: Foodpanda

Singapore – foodpanda has appointed Anna Znamenskaya as its new chief marketing officer, where she will be leading the brand, performance marketing and growth teams for the company in 11 markets across Asia-Pacific. 

Znamenskaya was previously the chief growth officer at game developing company King/Activision Blizzard, and prior to that being the chief marketing officer at Rakuten Viber where she oversaw global marketing, product growth, business development, public relations, and analytics functions to create consumer-inspired innovations.

Prior to that, she was also the country manager for Apple Services in Russia , responsible for driving business growth and local operations of the App Store, iTunes, Apple Music and iCloud. She also served as the chief digital officer for Eurasia region of VEON, a global telco company, and in Mindshare, a global media agency. 

In the past, Anna has also founded and grown several successful tech businesses including an online video streaming service, and a technology platform based on Big Data for retail banks.

Znamenskaya’s appointment follows the recent partnership of foodpanda and Colgate-Palmolive to expand the latter’s q-commerce capabilities in the Asia-Pacific region.

Singapore – Global home and personal care company Colgate-Palmolive has announced a three-year partnership with foodpanda to bolster its digital strategy and give consumers across the region even greater access to its range of products.

Colgate also aims to drive its leadership within the health and wellness space forward. Said partnership follows prior successful collaborations which have shown a strong demand of Colgate’s core range of oral, personal and home care products on foodpanda via pandamart including the key markets of Singapore, Malaysia and Hong Kong, amongst others. 

Through the partnership, consumers will be able to easily purchase a wide range of Colgate products on-demand and have them delivered within an hour any time of the day through foodpanda. Popular products purchased on the platform include Colgate’s core range of products such as Colgate Toothpaste and Mouthwash, as well as products from personal care and home care brands like Palmolive, Ajax, Glo, and Softlan.

This partnership will not only allow Colgate to reach more customers and bring extra convenience, but it will also provide the company with deeper insights into consumer purchasing habits to inform Colgate’s business and marketing efforts. 

M Chandrasekar, director of customer development at Colgate-Palmolive APAC, noted that the company’s digital commerce strategy has driven significant growth for their business and greater integration of q-commerce will further strengthen their leadership across the region.

“Quick commerce is witnessing strong growth in Asia Pacific and we are confident that our partnership with foodpanda will enable us to better meet customers’ needs in a more efficient and effective way, having our products delivered right to their doorstep within minutes,” he said.

Meanwhile, Julien Tessonneau, senior director of q-commerce at foodpanda, commented that through the partnership, Colgate can leverage foodpanda’s robust q-commerce network and technology to enable even more convenience for customers.

“As customers’ demands for on-demand deliveries continue to grow, we are committed to ensure that our offerings are in line with what our customers want. We are very excited to partner with a leading brand like Colgate to further support the daily needs of our customers,” Tessonneau said.

Foodpanda also did q-commerce capabilities for several brands such as LEGO Group, Xiaomi, and Unilever.

Singapore – To develop a set of self-regulatory standards to establish and encourage industry best practices, the Digital Platforms Industry Association (DPIA), consisting of Deliveroo, foodpanda, and Grab, has released the first edition of its Code of Practice (COP). 

The newly released COP focuses on the areas of merchant development, as well as safety, support, and development for digital platform partners. The full COP is also publicly available on DPIA’s website. 

Moreover, the COP includes inputs from several other digital platform companies, such as Gojek and TADA, who are looking to join DPIA in the near future. The COP also contains the recent Advisory Committee on Platform Workers’ (ACPW) recommendations, as well as ongoing Tripartite Working Group (TWG) discussions. 

According to DPIA, future editions of the COP will be updated accordingly as the industry grows and evolves. The association, which was only inaugurated in August 2022, is also in talks with several other organisations on initiatives and programmes that will support rider welfare and upskilling efforts.

Since its establishment in 2022, DPIA has been taking an active role in initiatives and partnerships to target key areas of concern. The organisation also works on addressing concerns raised by riders in individual and industry-wide feedback sessions.

Asia Pacific – In addition to its existing media remit in Taiwan since 2020, marketing and advertising agency Dentsu International expands its partnership with online delivery platform foodpanda to support its media transformation journey and bring closer collaboration across the markets of Hong Kong, the Philippines, Malaysia, Singapore and Thailand.

Prerna Mehrotra, CEO of dentsu Media APAC, said that the agency built a strong foundation in Taiwan by differentiating foodpanda from its competitors, making a great relevance to its target audience. 

Mehrotra added, “To be entrusted with and grow our remit in APAC is a true testament to foodpanda’s confidence in us and we are honoured to add this portfolio in our roster. We are excited to continue driving meaningful difference in their media and marketing strategy and can’t wait to do some great work together.”

Meanwhile, Ankit Kochar, head of brand media for foodpanda APAC, said that the company decided to extend their partnership with the agency due to its strong legacy in media roots by being able to navigate today’s digital complexities.

“Their extensive network and versatility were some of the key criteria that we were seeking in a partner, and we look forward to a meaningful and collaborative relationship in the years ahead,” he added.

Last month, dentsu in Africa has established a partnership with global outdoor advertising technology provider Moving Walls to launch a full-stack Out-of-Home (OOH) adtech platform across the multiple markets in the continent.

The year 2022 was indeed a year of innovations – from advertising solutions to revenue management suites, many products have been launched to prove that their respective industries will continue to evolve in the years to come. However, only one bagged MARKETECH APAC’s Product Launch of the Year recognition: the launch of foodpanda’s adtech solution ‘panda ads’.

To learn more about the solution, we spoke to Kiranjeet Singh Purba, senior director of advertising and partnerships at foodpanda. Through the interview, he shared what motivated foodpanda to venture into the adtech space, how their partner brands have leveraged the solution, and what we can look forward to from it.

Why foodpanda ventured into adtech

Being in the food delivery industry for more than a decade now, foodpanda saw how its digitally savvy customers’ lives evolved, as well as their needs. This resulted in the launch of various offerings, such as its grocery delivery suite ‘pandamart’ and marketplace ‘foodpanda shops’. 

Apart from these, foodpanda also saw the increasing demand for retail media advertising and the opportunity to help different brands across Asia – hence the takeoff of panda ads, its advertising technology ecosystem.

“[W]e see panda ads in a unique position to help brands reach and engage millions of digital-native customers beyond traditional channels. This further, allows for our customers to access relevant advertising of products and services that are intelligently targeted to be specific to their daily needs,” Purba explained.

Initiatives and partnerships

Since its launch, panda ads has bagged partnerships with major brands such as Coca-Cola, Unilever, Amazon, Netflix, Heineken, Tiger Brokers, and Huawei, amongst many others. Speaking about how these brands have leveraged the offering, Purba commented that they created campaigns tailored to meet these brands’ unique objectives.

“The uniqueness of partnering with panda ads is the amount of flexibility and campaign- control that brands receive. For instance, a campaign can be designed with the objective of either driving traffic to a particular product listed on foodpanda’s platform or to any other channel as required,” he added.

More specifically, Purba mentioned their partnership with Huawei, which leveraged both the foodpanda platforms’ ecosystems and panda ads for brand campaigns. One initiative they have done for the brand was its campaign for the launch of Huawei’s latest mobile phone. 

“Based on these objectives, the partnership was designed to: first, launch the foodpanda app on the HUAWEI AppGallery, making on-demand deliveries accessible to millions of Huawei smartphone users across 11 markets – this includes pre-installing the foodpanda app in all new Huawei smartphones,” he explained.

Moreover, he likewise mentioned that panda ads are being used to promote Huawei’s latest flagship products and user incentive campaigns for Huawei’s AppGallery and other HMS products to millions of foodpanda customers.

On collaborating with GroupM

Initially introduced as a proof of concept in 2021, panda ads have evolved into an actual adtech suite, thanks to foodpanda’s partnership with media investment company GroupM. 

According to Purba, their collaboration with the company covered four key facets: growing joint clients, enabling agencies using panda ads to be self-sufficient, industry thought leadership and joint research, and future development.

“As a commerce partner, GroupM has enabled its clients to tap into foodpanda’s AdTech ecosystem and benefit from being able to run more targeted and relevant mobile ads beyond traditional social media channels,” he said.

He further explained that with the creation of panda ads, GroupM’s clients also had the flexibility of tailoring their campaigns to incorporate a variety of solutions: from in-app advertising to digital marketing channels.

More from panda ads

The launch of panda ads has enabled brands to reach foodpanda audiences with billions of impressions. As Purba mentioned, they see strong repurchase rate behaviours from their partners, and more brands are partnering up with them to benefit from this suite. But what more can we expect from it?

To this, Purba said that foodpanda still sees an ample opportunity for them to enhance and innovate panda ads’ offerings to meet the needs of their partner brands. This ranges from offering more in-app placement options and improving their audience targeting capabilities to providing more data insights to the brands.

“Finally, we’re pushing the boundaries in innovation in exploring opportunities in offline to online attribution and first party data leverage,” he concluded. 

This recognition is based on Google Analytics results on the most-read stories of 2022, along with editorial validation on the significance of a leader’s contribution, campaign results, and overall impact.

Bangkok, Thailand – Food and grocery delivery platform foodpanda has appointed Ann Suwanjindar as its new director of marketing for Thailand. 

In her new role, Suwanjindar will be bringing her more than 20 years of experience in digital marketing, social media strategy, brand strategy, media planning, and go-to-market strategy, amongst others.

Prior to joining foodpanda, Suwanjindar was a Mastercard advisor for APAC at Mastercard. She was also previously the country manager for the Stockholm-based e-book and audiobook subscription service platform Storytel. 

Moreover, she has also held leadership roles at companies such as Facebook, McKinsey & Company, Siam Commercial Bank, American Express, IBM, Pfizer, and McCann Worldgroup.

The appointment follows the one-year anniversary of foodpanda’s brand ambassador Pau-Pau.

Singapore – Online food and grocery delivery platform foodpanda has announced the one-year anniversary celebration for its own brand ambassador Pau-Pau, encouraging users to ‘live like a panda’, meaning freeing up their time and energy to pursue what really matters to them.

In conceptualising the philosophy, the foodpanda team spent hours studying pandas and found that pandas eat as they want to, sleep as they want to and live life without unnecessary worries. Taking inspiration from this outlook, foodpanda believes that humans too can benefit from adopting a similar mindset, and focus their energies on things that truly satisfy them. 

Eunha Bhang, chief creative officer at Delivery Hero Asia, said, “We wanted to create a brand philosophy that will resonate with people of all ages across the region. With ‘live like a panda’, we hope to inspire our customers to look beyond their routine or chores that get in the way of doing things that they truly like, such as spending time with people they love. We want to help them free up time for things they enjoy doing so that they can find true satisfaction.”

Since his debut, Pau-Pau has received immense love from millions of people across the region and has created a positive perception in customers’ minds – making foodpanda their preference for on-demand deliveries. Throughout 2022, foodpanda has also received numerous requests for Pau-Pau merchandise, which highlights his growing fanbase. 

Moreover, Pau-Pau, since becoming the face of the brand, has made his way into customers’ everyday lives through social media collaterals such as Telegram and LINE sticker sets as well as Instagram filters, which are used by many. He is constantly featured in prominent out of home advertisements, and has his own line of plushies and exclusive collectables.

Pau-Pau has also made its way to more hyperlocal campaigns. For instance, in Thailand last year, a giant Pau-Pau mascot visited an underprivileged children’s foundation to celebrate Valentine’s Day with them and also deliver delicious meals and other everyday necessities. In Taiwan, foodpanda launched a Pau-Pau promotion campaign featuring three Pau-Pau statues about 2.5m high while in Singapore, Pau-Pau has his own ice cream flavour and pink cookies.

Speaking about the celebration, Monika Mikusova, senior director of marketing for APAC at foodpanda, said, “The creation of our own brand ambassador, Pau-Pau, allows us to better connect and engage with millions of people who use the foodpanda app daily in a fresh, new way. With Pau-Pau, we now have the unique opportunity and creative runway to launch campaigns that bring to life foodpanda’s brand personality. While Pau-Pau had an adventurous 2022, for 2023, we are very excited for him to explore even more meaningful ways to add value to our customers’ lives.”

Pau-Pau’s philosophy is also reflected in what Mikusova said in MARKETECH APAC’s exclusive feature as their campaign is recognised as the site’s “Branding Campaign of the Year”. In it, she explains that Pau-Pau was made to have a personality that matches foodpanda’s values: a fun-loving and free-spirited panda who advocates environmental sustainability and believes in empowering people.

“As a reflection of our brand purpose, we centred Pau-Pau’s unique personality and passion points on three key values – living life on one’s own terms, the environment, and food and fun. This speaks to our commitment of making food, grocery and essential services delivery accessible to everyone, everywhere quickly around the clock,” she further explained.

Singapore – Looking back, the year 2022 was packed with amazing campaigns that had our jaws dropped and our hearts touched. However, one emerged at the top of our list and gained MARKETECH APAC’s Branding Campaign of the Year nod — foodpanda’s brand mascot ‘Pau-Pau’. 

Unveiled through foodpanda’s 10th anniversary campaign in Asia last January, Pau-Pau was introduced to the public as its first-of-its-kind brand ambassador that represents sustainability and empowerment. The pink panda mascot was rolled out on the food delivery platform’s channels and interfaces, including the foodpanda app, website, social media accounts, and live-environment activations, amongst others. 

In an interview with Monika Mikusova, senior director of marketing for APAC, foodpanda told us how Pau-Pau was conceptualised, the traction and sentiment he gained from the public, and moreover, what more can we look forward from him and the brand’s campaigns.

The story behind fun-loving and free-spirited Pau-Pau

Before we got to know the Pau-Pau that we now love, foodpanda has been signing on real-life influential personalities to represent the brand. However, foodpanda’s desire to establish a stronger connection with its communities and give its customers someone they can relate to in their everyday lives led to the creation of Pau-Pau. His inception then began two years ago amidst the lockdowns, with over 200 people across 22 nationalities who worked to bring Pau-Pau to life.

“The creation of our own brand ambassador, Pau-Pau, allows us to connect and engage with millions of people who use the foodpanda app daily in a fresh, new way,” said Mikusova. 

Not only that, Pau-Pau was made to have a personality that matches foodpanda’s values: a fun-loving and free-spirited panda who advocates environment sustainability and believes in empowering people to live their lives on their own terms. He also had his own universe: the ‘Pandaverse’.

“As a reflection of our brand purpose, we centred Pau-Pau’s unique personality and passion points on three key values – living life on one’s own terms, the environment, and food and fun. This speaks to our commitment of making food, grocery and essential services delivery accessible to everyone, everywhere quickly around the clock,” she further explained.

How Pau-Pau inspired the foodpanda community

When we think of foodpanda, the image of Pau-Pau may now be the first thing that comes to mind. This signifies that the pink panda has indeed received love from millions of people across Asia even just almost a year from its launch. Unsurprisingly, Pau-Pau was able to build his own fanbase with his fans wanting to see more of him, even in merchandise— talk about popular!

Mikusova even shared a touching story of Pau-Pau’s fan from the Philippines, “For instance, we saw a Facebook post of a customer in the Philippines requesting for a Pau-Pau plushie or soft toy because it was the only thing her godson wanted for his birthday. We were so moved seeing how much this child loved Pau-Pau, that we wanted to do something special to make his birthday memorable!” 

As a champion of empowerment and sustainability, foodpanda through Pau-Pau has also inspired people to live life to the fullest, by simply encouraging them to grab their favourite foodie whenever they would like at any time of the day. He has likewise been the face of foodpanda’s recent green initiatives such as the ‘Let’s do our Pau-rt’ initiative in the Philippines and the launch of a locally produced and sustainable beer in Singapore called ‘Loaf Like A Panda’.

Will we be seeing more from Pau-Pau?

From having his own universe to his own fanbase, we think we may have already seen a lot from Pau-Pau. But for foodpanda, Pau-Pau is a distinct asset that will always inspire them to tell creative stories. Hence, for them, this is only just Pau-Pau’s beginning. 

“Next year will be even more exciting, and potentially Pau-Pau’s universe may grow in the future,” Mikusova concluded.

This recognition is based on Google Analytics results on the most-read stories of 2022, along with editorial validation on the significance of a leader’s contribution, campaign results, and overall impact.

Singapore – Food and grocery delivery platform foodpanda has announced that its on-demand and express delivery service ‘pandago’ will now be made available to customers in the Philippines, Thailand, and Taiwan. 

The service was initially launched in Singapore last August 2022 and has now been extended to Thailand, Taipei, and Davao, with more cities to come in the next few months. It will also be rolled out in other markets next year.

In addition to the expansion, pandago will also provide customers with real-time tracking and a chat function to allow them to track their parcel’s live location and share it with the recipient.

According to foodpanda, pandago has started to gain traction in the Philippines and Thailand in the early launch stages, with the most frequent items delivered in the Philippines being clothes and accessories, while food and drinks, books, and documents are most delivered in Thailand. 

foodpanda also said that delivery fees will start at a reasonable base fee, with an additional per-kilometer distance-based fee in the respective countries.

“Following the successful launch in Singapore, we are excited to extend pandago to millions

more users across the region. Whether it’s to send a gift or something that was left behind, we hope that pandago will go a long way for customers who need instant delivery services,” said Bhavani Mishra, regional director of logistics for APAC at foodpanda.

He added, “Beyond providing convenience and fuss-free service for our customers, pandago represents an important step in foodpanda’s journey to building an all-rounded ecosystem that helps to address the everyday needs of our customers.”

foodpanda has also previously announced its partnership with Huawei to launch its app on the HUAWEI AppGallery for the latter’s smartphone users.

Singapore – Food and grocery delivery platform foodpanda has announced a long-term collaboration with Huawei to launch the foodpanda app on the HUAWEI AppGallery for all Huawei smartphone users. The foodpanda app will also be pre-installed on millions of new Huawei mobile devices across the region.

In addition, Huawei will run a series of integrated advertising campaigns on foodpanda’s adtech platform, panda ads. In turn, foodpanda will also be leveraging Huawei’s Ads platform, which includes Huawei’s own media and third party media channels to reach out to Huawei users.

The online-to-offline collaboration will also span across foodpanda and Huawei’s social media channels as well as foodpanda’s OOH billboards. This campaign will be rolled out in Southeast Asia.

With this partnership, hundreds of millions of Huawei smartphone users can now get food, groceries, electronics, gifts, and more delivered to their doorsteps.

Since 1 November 2022, the foodpanda app has been available to Huawei smartphone users in foodpanda’s 11 markets. 

Kiranjeet Singh Purba, senior director for advertising and partnerships at foodpanda, said, “We’re excited to join forces with Huawei and help it reach millions of foodpanda customers who are digital-savvy and can therefore resonate with Huawei’s latest technologies and advancements. It also opens doors for us to touch the lives of millions of Huawei users who wouldn’t otherwise have access to the conveniences that on-demand deliveries offer.”

Meanwhile, Rei Xiao, director of mobile ecosystem business growth at Huawei for APAC region, commented, “With foodpanda on our AppGallery, we are able to elevate the experiences of our users, increasing convenience and making deliveries accessible to them. Users can continue to look forward to more benefits and enhanced experiences through Huawei’s expanding cooperation with global partners.”

The recent partnership comes after foodpanda’s multiple partnerships this year, including with The LEGO Group, and J&T Express.