Hong Kong – Swire Coca-Cola, a beverage company serving Greater China and Southeast Asia, has implemented SAP S/4HANA to streamline its operations in Hong Kong, marking a significant step forward in its digital transformation journey.
With support from SAP Customer Services and Delivery, Swire Coca-Cola’s implementation of SAP S/4HANA aims to maintain its competitive edge while addressing operational challenges in Hong Kong.
Swire Coca-Cola operates on a vast scale, producing, bottling, and distributing a diverse portfolio of 60 beverage brands to a franchise population exceeding 956 million customers.
The solution allows Swire Coca-Cola to streamline its complex operations with greater flexibility, speed, and insights, helping it address current challenges and seize future opportunities in Hong Kong. By optimising processes such as manufacturing, sourcing, financing, customer ordering, pricing, warehousing, and delivery, the company ensures seamless service and gains real-time visibility into automated pricing and offerings.
Matthew C.M. Wong, general manager of digital & IT for SEA, Hong Kong, and Taiwan at Swire Coca-Cola Limited, said, “At Swire Coca-Cola, we strive for collective success by consistently supporting our employees, partners, community, and the planet. Having the right partner to deliver exceptional results is imperative as they strive to understand our unique needs, provide innovative solutions, and consistently exceed our expectations. We found these impressive qualities with the SAP Customer Services & Delivery Greater China team, who seamlessly integrated its solutions into our organisation’s system to deliver only the best to both our internal and external stakeholders.”
Yee-Ching Wang, head of customer services and delivery for SAP Greater China, added, “We are delighted to take the lead to transition Swire Coca-Cola’s ERP to SAP S/4HANA. SAP S/4HANA is the ideal platform to support such a complex and vast operation while minimising disruption, maximising efficiency, and providing cross-functional visibility to better serve Swire Coca-Cola’s customer base and seize new opportunities in Hong Kong.”
She further shared, “SAP Customer Services & Delivery’s mission is to support our customers in their transformation journeys through the adoption of SAP solutions and innovations and to help address the challenges across multiple business units, processes, and technical architectures by providing key outcomes for their strategies, thereby maximising their business values.”
Swire Coca-Cola’s implementation required managing multiple end-to-end operations simultaneously. Following extensive discussions, the SAP Customer Services & Delivery team outlined key deployment milestones and stationed on-site consultants to refine and implement hundreds of system enhancements, ensuring a smooth and successful rollout.
Esmond Tong, managing director of SAP Hong Kong and Macau, explained, “Companies seeking to improve operations and efficiency should leverage SAP S/4HANA to accelerate their business transformation. With SAP S/4HANA’s comprehensive capabilities and scalability, companies can adjust the scope and pace of their transformation to align with business strategies and adapt to fast-changing market conditions. We look forward to helping more companies adopt SAP’s latest innovations and unlock new business potential.”
