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2022 Global Customer Engagement Review

Ex-Scoot Campbell Wilson appointed as CEO, MD of Air India

Ex-Scoot Campbell Wilson appointed as CEO, MD of Air India

Mumbai, India – Campbell Wilson, formerly the chief executive officer of Singapore Airlines’ low-cost subsidiary Scoot, has been appointed by Indian conglomerate Tata Group to be Air India’s new chief executive officer and managing director. The Air India board approved the appointment of Wilson subject to requisite regulatory approvals.

He brings into Air India 26 years of aviation industry expertise across both full service and low-cost airlines. 

Wilson was the founding CEO of Scoot, which he led until 2016. He then served as the senior vice president of sales and marketing of SIA, where he oversaw pricing, distribution, e-commerce, merchandising, brand and marketing, global sales, and the airline’s overseas offices, before returning for a second stint as the CEO of Scoot in April 2020.

Speaking about his appointment, he said, “It is an honour to be selected to lead the iconic Air India and be a part of the highly respected Tata group. Air India is at the cusp of an exciting journey to become one of the best airlines in the world, offering world-class products and services with a distinct customer experience that reflects Indian warmth and hospitality. I am excited to join Air India and Tata colleagues in the mission of realising that ambition.”

Meanwhile, N Chandrasekaran, chairman at Air India, commented, “I am delighted to welcome Campbell to Air India. He is an industry veteran having worked in key global markets cutting across multiple functions. Further, Air India would benefit from his added experience of having built an airline brand in Asia. I look forward to working with him in building a world-class airline.”

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