Singapore — AnyMind Group, an end-to-end commerce enablement company that started in 2016, has announced the public launch of its conversational commerce platform, AnyChat. The tool is optimised to help businesses digitise online CX and CS which was limited traditionally to retail assistants in brick-and-mortar retail stores.
Presently, AnyChat provides e-commerce and direct-to-consumer (D2C) businesses with a platform to easily manage and execute real-time chat conversations across chat apps, facilitate purchases, and design chat flows for end customers. This will allow AnyChat users to design and trigger automated end-user notifications and messages for purchase confirmation, product delivery, offers and discounts on products, and more, by tapping on customer and purchase information from e-commerce platforms. When integrated, these components intend to replicate the support that shoppers experience from an actual retail store assistant.
In addition to these features, the platform also supports the storage, analysis and utilisation of conversation data for chat flow and conversion optimization, and will be connected with other AnyMind Group platforms such as the company’s logistics management and marketing platforms. AnyChat is currently integrated with LINE, with plans to subsequently be connected with other chat and e-commerce platforms.
Kosuke Sogo, CEO and co-founder of AnyMind Group, commented on the launch of AnyChat, saying, “Over the years, we’ve constantly expanded the depth and breadth of our products across the spectrum of commerce, from cloud manufacturing and e-commerce enablement to marketing, logistics management, and publisher and creator monetization. AnyChat further expands our capabilities in driving our purpose to make it exciting for everyone to do business, enabling greater efficiency and effectiveness for online commerce.”
The company has started delivering AnyChat on select brands from its ‘D2C for Influencers’ program in Japan and Thailand, and will subsequently launch the platform across its various markets to both influencer D2C brands and enterprise D2C brands.
AnyMind Group is currently operating out of 13 markets across Southeast Asia, East Asia, India and the Middle East and focuses on two business areas termed ‘Brand Commerce’ and ‘Partner Growth’.