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2022 Global Customer Engagement Review

Air New Zealand shows how daily spending can unlock ‘joy’ in travel in new campaign


New Zealand – As Kiwis celebrate the return of international travel with borders reopened, Air New Zealand‘s loyalty programme Airpoints has launched a new creative campaign that is designed to show New Zealanders how they can transform their everyday spending to unlock the power and joy of travel. 

The campaign, which was developed in partnership with creative agency Bastion Shine and dentsu, includes a 60” AV and a social campaign directed by Adam Stevens and produced by Good Oil. 

Titled ‘Don’t Live Pointlessly’, the campaign shows why travel should be prescribed as a therapy to relieve stress, grow relationships, and aid mental health, and how Airpoints want all New Zealanders to experience those benefits.

Andy McLeish, Bastion Shine’s chief strategy officer, shared, “The Airpoints programme has been around a long time and there is a huge opportunity to connect with a large part of the member base. We wanted to re-ignite emotional connection with the Airpoints programme through its largest benefit – that it enables anyone, no matter who they are, to get closer to their travel dream every single day.”

Meanwhile, Rich Maddocks, Bastion Shine’s chief creative officer, said, “Reminding Kiwis how they can live a life less ordinary through the power of travel was a fertile creative territory, rich with insight. The challenge for us was to bring that narrative to life in a way that was as interesting as it was true. Hopefully, we’ve done that.”

The campaign is already available across broadcast, digital, social, and OOH. Further activity is also set to launch over the coming months aimed at enhancing engagement with the programme and showcasing the multiple ways to earn and spend Airpoints.

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