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SG telco M1 unveils sonic branding, centred on fostering relationships with customers 

by MARKETECH APAC

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April 9, 2024

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Singapore – M1, a telecommunications operator in Singapore, has introduced its new sonic branding with an unusual musical arrangement, designed to capture the soul of the brand. The warmth, genuineness, and individualised experiences that the firm values is being embodied in M1’s new sound identity. 

Its fundamental components, which include guitars and an acoustic ukulele, provide a relaxing setting that emphasises M1’s commitment to fostering meaningful relationships with its customers.

Moreover, smooth vocals and light percussion are added to create a more upbeat and sounding experience. The telco has also included ethnic instruments from China, Malay, and India into a custom version of the composition, which reflects the multicultural scene of Singapore. 

The musical arrangement is M1’s commitment to creating a “Made-to-Measure” brand experience. It is offered in both conventional and cultural versions. It displays the brand’s respect for the varied cultural mosaic that sets Singapore apart, in addition to reflecting its core principles of positivism, authenticity, and teamwork. M1 celebrates individuality and togetherness while attempting to build a personal connection with its listeners through this aural identity. 

The new musical identity of M1 will be incorporated into advertising campaigns, customer support correspondence, and digital channels. The goal of this integration is to give customers a consistent and memorable brand experience.

Speaking about the new brand identity, Mustafa Kapasi, chief operating Officer for M1, said, “Our new sonic identity is more than just a sound – it’s a reflection of our brand’s values and our deep connection to the people of Singapore. By celebrating diversity and authenticity through music, we aim to forge stronger emotional bonds with M1 customers and provide them a truly ‘Made-to-Measure’ brand experience.”

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Related Tags Telecommunications Branding M1 Sonic identity Marketing Singapore
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