Singapore – Freshworks Inc. has announced that Styli, a fashion e-commerce brand under the Landmark Group, has established Freshdesk and Freshchat to enhance customer support operations.
Freshchat’s advanced automation features streamline manual processes. At the same time, Freshdesk’s intuitive dashboard empowers team supervisors to monitor performance effectively.
With the help of this AI-powered automation, Styli has significantly enhanced its average resolution time by 42%, leading to heightened customer loyalty through exceptional experiences.
Rana Abdel-Razak, customer experience manager at Styli, emphasized the significance of customer experience for building brand loyalty and expressed how Freshworks has played a pivotal role in elevating its vision and fostering even greater trust with customers.
Moreover, Sandie Overtveld, SVP for Freshworks APAC and MEA expressed delight in extending Freshworks CX suite of products to Styli, emphasizing that Freshworks’ partnership with Styli has set new benchmarks for customer support in the rapidly evolving e-commerce industry, further solidifying its commitment to excellence in customer service.
