Vietnam – VinFast has entered a strategic partnership with Indonesian service provider PT Penta Artha Impressi (Bengkel BOS) to enhance customer service and support the growing adoption of electric vehicles (EVs) across the country.
Under the agreement, 12 Bengkel BOS service workshops will be authorised to carry out repair, warranty, and maintenance services for VinFast’s electric vehicle models. The workshops are located in areas including South Jakarta, West Jakarta, East Jakarta, Tangerang, and Yogyakarta.
The services will follow VinFast’s technical standards and procedures. Bengkel BOS facilities are equipped with the necessary tools and machinery to meet the automaker’s operational requirements.
In addition to servicing, Bengkel BOS will supply genuine VinFast parts and components to support vehicle upkeep and ensure product consistency across the network.
Pham Sanh Chau, CEO of VinFast Asia, commented, “To accelerate the green transition in Indonesia, we believe that building strong, long-term customer trust is paramount. To achieve this, VinFast actively collaborates with reputable partners to expand our network of authorised service workshops in Indonesia. We remain steadfast in our commitment to the three core pillars that have defined the VinFast brand: high-quality products, inclusive pricing, and outstanding after-sales service.”
The partnership aligns with VinFast’s broader plan to grow its sales and after-sales network in Indonesia, in line with the expansion of its EV offerings. As part of the collaboration, VinFast will provide training and technical support to Bengkel BOS staff to ensure service readiness as vehicle deliveries increase.
Endro Arifin, president director at PT Penta Artha Impressi (Bengkel BOS), stated, “Leveraging our experience, local expertise, and extensive service workshop network, we are honoured to become a strategic partner of VinFast on its journey to conquer the Indonesian market. Together, Bengkel BOS and VinFast are committed to delivering exceptional experiences to consumers while contributing to the continuous development of the region’s electric vehicle market.”
VinFast’s electric vehicle lineup includes models such as the mini-SUV VF 3, the A-segment VF 5, and the C-segment VF e34. Alongside its growing product range, the company is expanding its network of dealerships and service centres across Indonesia. The company is also developing a wider green mobility ecosystem through partnerships with companies such as electric taxi operator GSM and charging infrastructure provider V-GREEN.
