Singapore ﹘ Consumer preferences are perpetually shifting, all the more during the pandemic, and with Singaporeans, the majority – 52% – have expressed that their most preferred mode of brand communication is sales and promotional emails from brands, according to a study by Qualtrics.
This was followed by a desire to learn updates from brands on their response to the pandemic with 48%. Meanwhile, information into products and services came to a close third with 47%, followed by safety and hygiene protocols with 43%, while 41% stated they want receiving brand communications pertaining to reward programs.
At large, the drivers of brand trust among Singaporeans is when they see brands are not taking advantage of a crisis to maximize profits (40%), followed by maintaining reasonable pricing (37%) and taking care of customers (32%) and employees (27%).
Lisa Khatri, research and brand experience lead for Qualtrics said “Being able to identify, understand, and respond to rapidly changing expectations is business-critical during the pandemic, and long after it. The fact that preferences toward the message and the medium have changed and yet the importance of actions remains hugely important reveals brands cannot afford to stand still in how they engage consumers.”
“As we move forward through the pandemic preferences and attitudes will continue to shift. This is why it’s hugely important businesses use technology like Qualtrics to have an “always-on the pulse” of consumer sentiment and behavior tracking. Insights delivered by Qualtrics help identify the lead indicators businesses need to design and deliver the brand communications and experiences people want, and which ultimately cultivate the trust needed to succeed,” added Khatri.