Hong Kong – Hong Kong small and medium-sized enterprises (SMEs) are stepping up their digital and business transformation efforts, with a growing share turning to artificial intelligence (AI) and eyeing opportunities linked to the Northern Metropolis, according to a new survey commissioned by Dah Sing Bank, Limited (“Dah Sing Bank”).
The survey found that around 23% of enterprises have already adopted AI or generative AI (GenAI) in their operations, while a further 32% plan to do so within the next one to two years. Nearly 70% of respondents said they believe developments in the Northern Metropolis and the Hetao-Hong Kong Science Park are relevant to their future business plans.
Dah Sing Bank commissioned the survey in May 2026 through a major local media outlet, interviewing more than 340 Hong Kong SMEs on how they are navigating current challenges and adjusting their strategies, including their plans and needs around AI adoption, Northern Metropolis opportunities and business upgrading.
Among SMEs already using AI, adoption remains concentrated in more accessible functions. Marketing or content creation leads at 56%, followed by customer service at 42%, sales support at 35% and data analysis at 30%. Uptake is far lower in more complex applications, with only 14% of SMEs using AI for process automation or workflow improvement.
The survey also pointed to persistent barriers holding back wider adoption. Around 45% of SMEs have yet to implement any AI technologies, and more than half of this group (57%) cited a lack of relevant knowledge or skills as the main obstacle. Other barriers include unclear return on investment (38%), a lack of suitable use cases (29%), and insufficient time or resources to explore AI further (24%).
Beyond AI, SMEs are broadening their digital footprint through social media marketing (used by 51% of respondents), electronic payment solutions (used by 50%), and e-commerce platforms (used by 43%). The survey suggests this reflects a shift towards more flexible, multi-channel business models.
Workforce needs are shifting in step with this transformation. About a quarter of respondents said AI would move employees towards higher value-added roles, while roughly one in five expect greater demand for new skills and talent as a result.
On the Northern Metropolis and the Hetao-Hong Kong Park, SMEs indicated a preference for participating as service providers and supporting partners rather than as primary developers. Some 44% said they would offer specialised services or solutions to companies operating in the area, 29% pointed to collaboration with research institutions or technology firms, and 25% said they would take part in pilot projects or proof-of-concept programmes. Separately, 51% of SMEs said they plan to provide products and services to future residents, businesses and workers in the district, while 36% pointed to construction and infrastructure-related supply chains.
Dah Sing Bank said it is responding to these findings with a combination of financing and knowledge-sharing initiatives aimed at SMEs, including flexible financing solutions, streamlined digital banking processes and enhanced cross-border financial services. The bank also offers market insights and practical guidance through its “SME Info Hub” online platform and runs seminars on topics including AI technology and digital marketing through its “328 Business School” platform.
Dah Sing Bank Deputy Chief Executive, Senior Executive Director and Head of Group Personal Banking, Ms Phoebe Wong, said, “The Survey shows that Hong Kong SMEs are increasingly exploring AI applications and opportunities in the new economy. However, many businesses continue to face challenges in technology adoption and resource allocation.”
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