Indonesia — Mulia Hotels & Resorts has launched an enhanced version of its mobile app, giving guests a more personalised and convenient way to plan, manage, and enjoy their stay through a single digital platform.
Designed to support guests before arrival and throughout their visit, the updated app brings together key resort services, allowing users to customise their experience while improving access to facilities and support.
The launch forms part of the hospitality group’s wider strategy to enhance the guest journey through technology, while maintaining the personalised service that defines the Mulia experience.
Before checking in, guests can use the app to complete registration, book spa treatments and reserve resort activities in advance. During their stay, the platform enables guests to order in-room dining, review their bills, submit service requests, and communicate directly with the resort team through an integrated live chat feature.
According to Mulia Hotels & Resorts, the app is designed to complement, rather than replace, its personalised hospitality by making resort services easier to access from one central platform.
By combining guest services into a single mobile experience, the updated app aims to provide greater flexibility, faster assistance, and a more seamless stay for travellers seeking convenience alongside personalised service.
The Mulia Hotels App is available on both iOS and Android devices, with guests able to access the platform using the email address linked to their reservation.
