Zoom expands its AI ambitions with ZoomMate, a conversation-powered work assistant

United States – Zoom is deepening its push into agentic AI with the launch of ZoomMate, a new workplace assistant designed to help users move from conversations to execution without losing context across multiple tools and systems.

ZoomMate builds on Zoom’s broader vision of becoming a “system of action” for modern work, connecting meeting discussions directly to workflows, enterprise data, and task execution.

Unlike traditional AI assistants that focus primarily on note-taking or summarisation, ZoomMate is positioned as an AI teammate capable of searching across business systems, coordinating follow-up actions, and generating work outputs from meeting conversations.

According to Zoom Chief Product Officer Russell Dicker, the platform is designed around a unique advantage: access to the conversations where workplace decisions are made.

“Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives,” Dicker said.

The platform introduces three core capabilities: search, orchestration, and completion.

Through its agentic search function, ZoomMate can retrieve information from connected enterprise platforms such as Salesforce, ServiceNow, Workday, Google Workspace, and Microsoft tools. 

The system combines business records, project updates, service tickets, documents, and meeting context to surface relevant information without requiring users to switch applications.

ZoomMate can schedule meetings, create follow-up tasks, update records, trigger onboarding processes, and coordinate actions across connected systems based on decisions made during conversations.

Using meeting transcripts and enterprise context, ZoomMate can automatically create presentations, documents, spreadsheets, reports, and project plans, while continuously updating them as decisions evolve.

For sales teams, ZoomMate can retrieve account information before customer calls, update CRM records after meetings, and draft proposals using conversation data. 

Product teams can use it to surface project information, identify Jira issues, and generate status updates, while HR teams can automate onboarding workflows and employee support requests.

Zoom says the platform is built on the belief that conversations represent the most valuable source of workplace context, capturing decisions, approvals, objections, and next steps that often become fragmented across different applications.

ZoomMate is available now for customers in North America, with broader availability across EMEA and APAC expected later this year.