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Tag: Salesforce

[Report] Singapore marketers generic campaigns Salesforce
87% of Singapore marketers admit to running generic campaigns as data woes stall personalisation: report
Posted on June 17, 2026
by Sharona Nicole Semilla
Singapore – Despite rising customer expectations for personalised and conversational experiences, the vast majority of Singapore marketers admit they are still relying on generic campaigns, with fragmented data emerging as the biggest roadblock to meaningful engagement. According to Salesforce’s...
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[Launch] ZoomMate
Zoom expands its AI ambitions with ZoomMate, a conversation-powered work assistant
Posted on June 11, 2026
by Sharona Nicole Semilla
United States – Zoom is deepening its push into agentic AI with the launch of ZoomMate, a new workplace assistant designed to help users move from conversations to execution without losing context across multiple tools and systems. ZoomMate builds on Zoom’s broader vision of becoming a “system of action”...
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Formula 1 deepens Salesforce partnership to enhance global fan engagement with AI agent
Formula 1 deepens Salesforce partnership to enhance global fan engagement with AI agent
Posted on March 12, 2026
by Teddy Cambosa
The development forms part of a multi-year extension of the partnership between the two organisations and represents the next stage of Formula 1’s implementation of Agentforce 360, Salesforce’s platform that integrates AI agents, customer data and human teams into a unified system.
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Salesforce Startup Program in Malaysia
Salesforce expands startup program to Malaysia and the Philippines
Posted on January 21, 2026
by Lyene Marie Darang
Singapore— Salesforce has expanded its startup program to Malaysia and the Philippines, extending the initiative to two additional Southeast Asian markets as part of its regional growth strategy. The programme aims to provide startups in both countries with access to Salesforce’s ecosystem, including...
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Paul Carvouni Salesforce appointment
Salesforce strengthens ASEAN leadership with Paul Carvouni appointment
Posted on January 5, 2026
by Lyene Marie Darang
Singapore — Salesforce has appointed Paul Carvouni as senior vice president and general manager for ASEAN, where he will lead the company’s growth strategy and operational initiatives across the region. In his new role, Carvouni will oversee efforts to accelerate the transformation of ASEAN businesses...
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Abraham Cuevas, Salesforce
From fragmented data to meaningful engagement: How Salesforce is powering smarter marketing in the Philippines
Posted on December 15, 2025
by Lyene Marie Darang
There has always been a challenge when it comes to connecting fragmented customer data across multiple platforms and touchpoints. From a marketing standpoint, this means dealing with scattered enterprise applications and various customer touchpoints, making it difficult to extract real-time, actionable...
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Salesforce expands to PH
Salesforce opens first Manila office, pledges AI, CRM training for 12,000 Filipinos
Posted on November 19, 2025
by Lyene Marie Darang
Manila, Philippines — Salesforce has expanded its presence in Southeast Asia with the opening of a new office in Manila, strengthening its focus on supporting businesses in the Philippines and contributing to the country’s developing AI ecosystem. The new office, located in Ayala Triangle Gardens Tower...
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Salesforce pledges US$1b investment in Singapore; collaborates with Singapore Airlines to implement Agentforce
Salesforce pledges US$1b investment in Singapore; collaborates with Singapore Airlines to implement Agentforce
Posted on March 12, 2025
by Aliza Carmona
Salesforce, a customer relationship management company, has pledged a five-year, US$1b investment in Singapore, solidifying its commitment to the innovation of a significant growth market for the company.
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Salesforce pledges $2.5b investment in Australia over five-year period
Salesforce pledges $2.5b investment in Australia over five-year period
Posted on February 28, 2025
by Teddy Cambosa
This significant investment aligns with Australia’s vision to harness artificial intelligence for economic growth and technological leadership. By expanding its AI capabilities and supporting local industries, Salesforce aims to contribute to a more prosperous future for all Australians.
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From acquisition to retention: How FedEx modernised its customer lifecycle strategy to boost engagement
From acquisition to retention: How FedEx modernised its customer lifecycle strategy to boost engagement
Posted on January 16, 2025
by MARKETECH APAC
This case study digs deeper into FedEx’s strategy to engage its customers from initial acquisition to long-term retention and reactivation through tailored campaigns.
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