Singapore – Enterprise conversational AI provider PolyAI has selected Kong Inc to help scale the infrastructure supporting its next phase of growth, as demand for conversational AI solutions continues to rise globally.
PolyAI said it is leveraging Kong’s Konnect platform to unify and modernise its API environment, with the aim of enabling faster deployment of agentic AI workflows, stronger governance across services, and an improved developer experience for customers building AI-powered applications at scale.
More than 200 enterprise customers currently use PolyAI’s Agent Studio platform to deploy AI agents that manage customer conversations across languages, channels, and markets. The company said its solutions are used across sectors including retail, travel, telecommunications, and financial services to improve customer experience, reduce operational costs, and create new revenue opportunities.
The company recently appointed celebrity chef Gordon Ramsay as its brand ambassador, saying he reflects the standards the company aims to uphold in performance and precision.
PolyAI said Kong Konnect has enabled a more robust developer experience while allowing engineering teams greater ownership over their services alongside enhanced observability and governance capabilities.
“As PolyAI scales to meet massive demand for enterprise-grade agentic AI, Kong gives us the infrastructure to leapfrog traditional development,” said Shawn Wen, CTO and Co-Founder at PolyAI. “This partnership helps us ship our agentic workflows and put the power of enterprise conversational AI directly into the hands of developers worldwide.”
The company added that self-service onboarding, API key generation, documentation, and analytics through Kong Konnect are expected to enhance both internal and customer-facing developer experiences. PolyAI also said deeper CI/CD integration and automation capabilities would streamline API delivery and simplify operations.
In addition, Kong Konnect is expected to help PolyAI track usage, implement tiered pricing models, and support API monetisation efforts, potentially opening new revenue streams and improving partner integrations.
“APIs are foundational to how modern enterprises operate and PolyAI needed to not only scale their APIs, but effectively manage them. With Kong, they have moved from a more fragmented infrastructure to a unified platform capable of handling over a trillion API calls and AI requests each day with the performance and governance a scaling business requires,” said Marco Palladino, CTO and Co-Founder at Kong.
“Together, we share a vision for the next phase of innovation—where agentic workflows in conversational AI aren’t experimental, but operational, secure, and deeply connected to the systems that power the business.”
